Claims Client Care Advisor

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.
Our Claims Client Care Advisors work hard to provide support to our clients and our Accident Benefits Adjusters on the team. They’re responsible for completing initial contact questionnaires with clients, determining whether treatment is required after an accident. They will also be tasked to send out AB packages, following up with clients to ensure documents are completed. With the support from the Team Lead, they’ll also handle small minor injury claims, carrying the file throughout its life cycle ensuring that the client gets back to normal.
Working in a collaborative team, there is the opportunity for coaching, mentoring and development from our more experienced Adjusters to help grow both your Customer Service and Investigative skills.
The most important characteristics of our best CCCA’s are that they are empathetic, organized, able to multi-task and possess exceptional attention to detail.
In other words, they’re awesome. If you are too, consider joining us to support our Accident Benefits Department.
You’re great at:

• Attention to Detail
• Building Relationships
• Customer Service

You have:

• A team-first mentality
• Strong Customer Service background
• 1-3 years of office experience; an Insurance or Medical/Clinic background is an asset
• Completed a Post-Secondary program

We really mean it when we say we put you first. Here are a few ways how:

• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We care about the community and support the causes you believe in with donation matching and team volunteer days.
• You get to work from the office and at home (50/50), so you can manage both worlds with the ease and flexibility you need.
• We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.