Client Care Coordinator Jobs

Our client, a family-owned business in the real estate industry, combines years of experience and passion that guarantees as unique experience for each of their client. In most recent years, they have won multiple awards including The President’s Award, Diamond Award, Gairdner Award, Lifetime Chairman’s member, and The Award of Excellence.

With 30 years of combined experience in the field, they continue to build relationships with buyers and sellers within Toronto’s most sought after neighborhoods.

They are looking for a Client Care Coordinator to join their growing team!

Job Responsibilities:

- Assist the Team Realtors in getting their listings ready to go to market;

i.e. book cleaners, photographers, stagers, home inspections, etc.

- Develop relationships with clients and provide exceptional customer service throughout the buying and selling process.

- Provide constant communication with clients to ensure customer satisfaction.

- Work closely with the sales team to ensure that all transactions are managed efficiently -- from scheduling open houses, preparing marketing materials, managing client files, and providing administrative support

- Coordinate with trades to ensure projects are completed in a timely manner.

- Responding to emails and phone calls, scheduling appointments, and following up with clients post-showings

- Work closely with Administration Manager in completing documents, making follow-up phone calls, writing offers, and other tasks as assigned.

- Manage and execute posting lease listings to rental sites.

- Managing administrative tasks such as billing, invoicing, and filing, tracking expenses and keeping accurate records.

- Providing support to events and marketing initiatives.

- Prepare feature sheets and additional assets needed for each property.

- Learn all aspects of offer writing, reviewing, and reporting transactions to facilitate backup duties when others take vacation.

Qualifications

- 2 to 3 years of professional experience

- Prior experience in residential real estate

- Project management experience

- Ability to work independently and within a team environment

- Strong attention to detail

- Customer focused

- Experience with administrative tasks, such as scheduling meetings and documentation

- Experience managing relationships with outside trades or suppliers with the ability to negotiate

- Ability to multitask and prioritize their work

- Excellent communication skills (both written and verbal)

- An eye for aesthetics and design