Swac Client Care Facilitator - Sse - Rpt

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed,
caring and fun-loving people. We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details
Position Title: SWAC Client Care Facilitator
Status: Regular Part Time
Hours: 24hrs/wk
Faculty/Department: SSE, Student Wellness and Accessibility Services
Campus/Location: North and Lakeshore Campus
Salary: (Min) $27.65 (Max) $32.06
What You Will Do
Reporting to the Manager, SWAC Services, the SWAC Client Care Facilitator (CCF) works collaboratively in the Student Wellness and Equitable Learning portfolio and is responsible for coordinating the day-to-day activities of a multi-faceted, multi-site, multi-service high volume clinical division to ensure a smoothly functioning office/clinic and excellent patient
relations. The SWAC CCF provides support in a team-based, service-oriented environment to multiple physicians, Accessibility Consultants, Counsellors, nurses, administrators, and other clinical staff, and is responsible for a variety of interactions with students / patients, insurance companies, staff, faculty, and other health professionals in preparation for and
following up from clinic visits.
In addition to the clinic support responsibilities, this position will perform other administrative functions to ensure the successful operations of the Student Wellness and Equitable Learning clinical practice. The SWAC CCF supports the mission and strategic directions of the Student Wellness and Equitable Learning area through high quality student / client and
operational support, including front-line services both in-person and virtually.
Hours Per Week
24
Position Type
Regular Part-Time Support
Work Locations
North Campus
Job Family
Student Affairs and Services
Deadline to Apply
Jun. 20, 2023
Job Posting
6/6/23
Department
Student Wellness & Accessibility Centre
What You Bring To The Role
Education
3 year diploma/degree plus professional certification or equivalent. Preferred fields: Business Administration, Human Resources, Social Services degree plus Medical Secretary Certificate
Experience And Skills

• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and health / medical office management (i.e. electronic medical record - scheduling, template maintenance, maintenance of demographic and insurance information).
• Experience working in a dynamic office setting with hybrid delivery of services to create immersive and seamless experiences for students in physical and virtual spaces.
• Bookkeeping skills sufficient to maintain accurate records of student / patient data, prepare related reports, etc.
• Minimum of 2 years:
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including FIPPA and PHIPA.
• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Knowledge of Canadian Mental Health Standard, and relevant privacy legislation (i.e, FIPPA, PHIPA).
• Excellent knowledge of student-centered and trauma-informed professional practice.
• Good knowledge of principles and practices of administration in a post-secondary educational environment.
• Excellent conflict resolution, interpersonal, client relationship, and communication skills (oral, written, and presentation).
• Ability to engage and build rapport with various stakeholders and members of the college community.

What’s In it for you?

• An opportunity to have an impact with a post-secondary institution, poised to do great things.
• Amazing perks
• Highly supportive work culture
• Tools and technology that will allow you to succeed at your job.
• Diverse, hard-working, committed team of people who care about each other.

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity and Inclusion
Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Accommodation
Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion http://hrs.humber.ca/human-rights-equity-diversity.html or the Office of Student Conduct at [email protected]