Client Care Representative Jobs

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
TELUS Health is dedicated to assisting our employees reach their professional goals through internal promotion and transfer opportunities.
Our Care Access Centres are the home base of our operations – where it all happens! Our Client Care Representatives are first responders to client requests received over phone and chat. Taking care of clients involves having conversations and carrying out assessments to determine suitability for short-term counselling referrals and delivering practical support on a wide range of situations. Joining our TELUS Health family will provide you with fantastic work experience, not to mention great connections and friends along the way! We value continuous learning, and personal and professional growth for our employees. As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.

About you - Characteristics of a Client Care Representative:

• Ability to cope with a high volume of incoming calls and chats
• Strong IT skills. Experience in working with case management systems is advantageous
• Excellent customer service skills with strong written and verbal communication skills
• Enjoys working towards targets around call volumes and call quality
• The need to work for a successful organization that cares about your growth and promotes from within
• Empathetic and able to support clients who may be in distress and the ability to triage crisis situations to our clinical team
• Passionate about helping others, able to provide empathy when necessary
• Works well under pressure
• Ability to cope well and embrace change.

What you’ll need to succeed:

• Verbal and written skills in English
• Previous experience in dealing with distressed or vulnerable clients is an asset.
• The flexibility to work varying shifts which will include evenings and weekends.
• A bachelor’s degree, college diploma or equivalent post-secondary education in a subject such as Psychology strongly preferred (or similar work experience)
• Ability to speak French, Mandarin, Cantonese, Korean, Arabic, or Spanish is an asset
• Previous experience in working in a service centre / call centre environment.

What we can offer – Besides being part of the largest and most successful global EAP organization:

• You will join a robust training program to prepare you for the role.
• An environment that values employee engagement, innovation and client service excellence
• This is a remote role with opportunities to work from one of our offices if preferred.
• You will receive a permanent position with a competitive benefits package
• Opportunities to increase your earnings through performance based incentive programs

#LifeatTELUS #HiringNow
Where permitted by law, TELUS Health employees must be fully immunized to access a TELUS Health office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected]
Fulfilling work that matters
TELUS Health is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At TELUS Health, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.