Bilingual Client Account Representative

• User Acceptance Testing (UAT) & documenting for any debugging/enhancements for day-to-day activities & tools
• Handling outstanding vendor authorizations & monthly close out
• Developing an in-depth knowledge and understanding of Inmar’s Services & Systems to perform tasks
• Maintaining up-to-date client contacts and profiles
• Handling internal and external requests and inquiries and resolving escalations via email, phone/conference calls, and meetings in a timely manner
• Updating standard operating procedures (SOPs) and work instructions for daily activities
• The Bilingual Client Account Representative supports the Pharmaceutical, Promotions Fulfilment and Retail Service businesses. The candidate must exhibit the ability to multi-task in a fast-paced environment using various systems and applications and handle high volume external and internal requests and inquiries via email and phone. Excellent attention to details and superior communications skills are required. This candidate will be required to develop an in-depth knowledge of the internal and external facing systems and websites.
• Performing detailed, routine clerical work of an analytical and customer service nature
• File maintenance and accurate data entry
• Communicating effectively and accurately with Clients, Customers (wholesaler, retailer, hospital, reps) and consumers.
• Creating and updating user accesses/profiles and sending out documentations and/or labels, if applicable
• Administrative, Operational, Technical, Influence, Analytical
• Cross Collaboration with other departments, not limited to, Operations, Shipping, IT, Finance, & Sales, supporting the different business units
• Project Management
• Mailing, scanning, and faxing of documents
• Performing translations requests (for Bilingual reps)
• Assisting with special projects
• Education / Demonstration of Inmar’s online applications to Clients & Industry
• Generating/reviewing /analyzing data and reports prior to sending to the Clients
• Evaluating & proposing efficiencies for daily tasks
• Creating, uploading, updating system information & logs (various systems & applications)
• Keeping current with all new promotions

Required Qualification

• Collaboration
• Professionally handles difficult situations in a manner that maintains good business relations
• Self-Knowledge
• Curious
• Teamwork
• Business Acumen
• Establish Focus
• Influence
• Self-Awareness
• Individual Competencies:
• Exceptional organizational and analytical skills to ensure timely completion of all projects
• Post Secondary Education (College or University)
• Adaptable
• Urgency
• Authenticity
• Integrity
• Problem Solving
• Inclusivity
• Communication
• Accountability
• Innovative
• Personal Credibility
• Building Collaborative Teams
• Effective Execution
• Comfortable working in a group environment and independently under consistent deadline pressure
• Influential Communication
• Excellent communication skills (Verbal and written)
• Analytical and Critical Thinking
• Perform detailed alpha/numeric data entry rapidly and accurately. Minimum 40 WPM.
• Intermediate level proficiency using computer systems (G suite, Excel, and Word)
• Positive, energetic person with experience working in the Customer Service or administration industry would be an asset
• Taking Initiative
• English and French required

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

• Occasionally required to stand, kneel or stoop, and lift and/or move up to 5 pounds.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

Safety

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As An Inmar Associate, You

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.