Future Hiring Opportunity - Account Development Representative

American Express invites you to share your resume for future opportunities for Account Development/Sales Rep at our Toronto Location.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

What's in it for you?

• Savings: RRSP and Employee Stock options elevated through the company contribution matching program
• Family: Parental Leave, Work Life Balance Flexibility and Network Support
• Incentives: Uncapped sales incentive plan, target achievement bonuses, contests, awards and much much more
• Learning: Learning & Development opportunities, in house trainings and certifications for you to grow your skills and career with Amex
• Time Off: Enhanced and flexible vacation policy in addition to unplug/mental health days, potential to earn additional days off throughout the summer, and the ability to work outside of your home country for up to 4 weeks per year
• Healthcare: World-class medical, dental, and vision packages
• Team: Make a difference and lasting impact while working in a fun, positive, dynamic, collaborative and hard-working team. We work as a team and win as a team.

Responsibilities

• Accomplish and exceed 100% Key Performance Indicators (KPI)
• Develop key internal relationships with Risk Management, Commercial Underwriting, Call Centre Operations, Global Business Management Partners and Global Merchant Services
• Develop authentic relationships with Clients with active listening and open communication
• Helps manage the relationship between customers and American Express to improve customer satisfaction, profitability and retention
• Drive engagement and improve spend opportunities by gaining an in-depth understanding of a customer’s B2B expense management process and identifying key suppliers through obtaining Accounts Payable documentation.
• Identify new opportunities with existing Clientele and maintain a balanced pipeline
• Conduct research and apply knowledge of the competitive landscape and internal tools to build defensive / offensive strategies to engage/retain cardmembers
• Keep up-to-date on products, competition in the financial services space, and relevant developments in target industries (financial, manufacturing and construction).
• Track and report on performance including multiple pipelines and activities using SalesForce.com
• Use all necessary tools to Influence and positively impact discussions with cardmembers and internal contacts to improve spend opportunities and drive engagement.
• Analyze and develop negotiations based on consultancy and diagnosis to detect Client needs and expand opportunities and increase Charge volume
• Lead, grow and retain Small Medium Enterprise -Small Business and Corporate Clients portfolio
• Collaborate with internal and external partners to identify growth opportunities, problem solve and increase cardmember spend

Qualifications

• Prior experience/knowledge in payment industry is an asset
• Minimum 2-3 years experience in consultative selling and account management in an outbound phone-based environment. B2B experience an asset.
• University/College graduate or equivalent combination of education and meaningful business experience.
• High levels of initiative, self motivation and effective time management
• A true challenger who teaches new insights to differentiate Amex solutions, tailors messages for resonance and takes control of the buying process by clearly articulating the risk of not moving forward
• Strong Microsoft Word, PowerPoint, Excel Skills
• An ability to maintain composure handling corporate customer issues, with a strong focus on quality service delivery, using resources and following-up.
• Strong analytical, financial and general business acumen. C-level exposure an asset.
• Strong probing skills, communication skills, presentation skills and an ability to deliver a compelling message as within the Small Medium Enterprise in the payments industry
• Ability to network through complex organizational structures to uncover product and process improvement opportunities.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Generous paid parental leave policies (depending on your location)
• Career development and training opportunities
• Competitive base salaries
• Free and confidential counseling support through our Healthy Minds program
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Bonus incentives
• Support for financial-well-being and retirement

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.