Client Account Manager Jobs

Who we are:

We are Chartright Air Group, a trailblazer in Canada's aviation industry, offering a wide range of services, including private jet charter, aircraft management, FBO services, and aircraft maintenance. Our unwavering dedication to safety, customer service, and operational excellence solidifies our distinguished reputation across Canada's aviation landscape.

As a team of devoted and enthusiastic aviation professionals, we relentlessly strive to exceed expectations and uphold our status as Canada's trusted #1 leader in private jet charter services. For over 35 years, we've flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being customer-driven, safe, respectful, and transparent.

Why Chartright:

• Enjoy unparalleled opportunities for personal and professional advancement
• Competitive compensation package, with 100% company-paid extended health and dental coverage
• You will become an integral part of a high-caliber and people-focused team, driven by a shared commitment to exceptional customer service
• Make a difference and directly shape the trajectory of a rapidly expanding company in an exciting industry
• Help steer our continued transformation and growth, utilizing your unique talents to drive tangible results and improvements
• Secure your future with our generous RRSP/DPSP matching program

What you will do:

• Coordinate and approve pilot scheduling needs to ensure client-owner accommodations are serviced
• Participate in other related projects or initiatives as requested by the Manager
• Liaison with internal and external stakeholders regularly to identify their interests, concerns and provide solutions that service our aircraft owners
• Organize and lead regular team meetings to support owner-client’s portfolio
• Partner with the flight coordination centre on all client flight activities to ensure all flights are operating efficiently
• Prepare budget and forecast plans for aircraft owners and affiliates, including reports, invoices and budget reviews
• Contribute to creating a highly collaborative team environment
• Provide outstanding, professional customer service and support to our aircraft owners for their business and personal trips
• Cultivate aircraft owner relationships and manage their portfolios, inquiries and service requirements including flight plans and aircraft costing

What you bring:

• 3+ years’ aviation industry related experience in operations, customer service or sales considered required; will consider equivalent combination of education and experience
• Exceptional customer-service focus, solutions-orientation and relationship skills
• Solid interpersonal skills, able to build strong, collaborative relationships while exhibiting respect, tact, and integrity
• Experience using scheduling software such as Avianis, Foss and BART
• Strong oral and written communication skills
• Exceptional ability to interact and partner effectively with all levels of staff across functions include senior leaders
• Strong understanding of business acumen including budgeting, forecasting, and planning
• Proficienct with Microsoft Office including Outlook, Word, PowerPoint and Excel to develop various reports (i.e. forecasts, client reviews)
• Ability to thrive in a fast-paced work environment and manage numerous tasks and activities simultaneously under pressure
• Solid time management and organizational skills
• Excellent problem-solving and judgment
• A University degree or College diploma in Business or Aviation program

Hours of Work:

• Must be available outside of normal business hours to address important owner-client requirements
• Able to work core hours between 8am and 5pm with flexibility to work remotely 1 to 2 days/week

Join us and let's shape the future of aviation together!

All vacancies are posted internally to contribute to a fair and equitable process; all qualified employees are invited to apply through the internal ADP HR Portal. (Some exceptions apply with Human Resources approval.)

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [email protected].

We thank all who apply however only those who meet the qualifications will be contacted.