Media Client Operations Manager

Company Description

dentsu is transforming advertising as a force for growth and a force for good. It has become the destination for employees to cultivate meaningful careers and for brands to accelerate growth like never before. Media is the largest area of specialism within dentsu international, and is brought to markets globally through three award-winning agency brands: Carat, iProspect and dentsu X. All three are underpinned by a scaled network offering of talent, capabilities, and services to support, grow and transform the world’s leading advertisers. Working together as the most integrated network, dentsu Media supports Carat’s EQ and people-first approach, dentsu X’s experience-driven proposition and iProspect’s full-performance methodology. dentsu Media also allows greater access to unparalleled integrated, marketing solutions through the network’s Creative and CXM specialisms.

The Media Client Operations Manager leads and oversees a team within the shared client operations organization providing quality media client operations support to Canada’s Media and Performance brands. The Media Client Operations Manager will lead a team of professionals focused on media client activities required to deliver excellence in client service. The Manager will have oversight and accountability for client operations activities including operational support of the end-to-end client lifecycle, from onboarding through offboarding, as well as media and campaign coordination, budget maintenance, reporting, and audit. The Manager ensures a coordinated focus on best practices, process and policy understanding, and continuous improvement.

Key Accountabilities:

• Lead performance reporting and governance to support performance goals and continuous improvement activities to make operations more effective for clients and businesses across Canada.
• Manage the annual performance review and goal-setting process for direct reports.
• Lead shared service team in running root cause analysis and problem-solving activities.
• Actively engage and maintain relationships with the Director, Media Client Operations, and key partners across all brands in Canada.
• Manage campaign timelines and deliverables in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly
• Lead in implementing a continuous improvement culture to achieve improved media client operations in coordination with Media and Performance Operations leadership.
• Assess the role of the team in serving client needs including relevant measures and Service level agreements (SLAs) where appropriate.
• Drive the highest levels of financial control across Media Client Operations

Qualifications

Key Qualifications and Knowledge:

• Post-secondary education in Media Communications, Advertising, Marketing or in a related field.
• Proven working experience in a media agency is required.
• 3+ years of relevant work experience in client services or media operations.
• Advanced knowledge of Excel required.
• Previous experience with media systems such as Adtraq or EAS.
• Experience with contract/audit compliance.
• 3+ years of experience in leading media operations functions.
• Knowledge and proven experience with finance, budgeting and cost control principles.

Additional Information

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

Diversity and Inclusion and AODA Statement:

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

 We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.