Media Delivery Operations Associate

The Media Delivery Operations Associate is responsible for providing quality media operations support to DAN Canada’s Media and Performance brands. The Media Delivery Operations Associate will support designated clients through execution of media operational activities concerning campaign delivery, ranging from campaign setup, traffic, launch, and optimisation to media reconciliation as well as supplier management. The Media Delivery Operations Associate will ensure client-centric focus on best practice, process and policy alignment, as well as continuous improvement.

Accountabilities:

• Manage campaign timelines and deliver operational support in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly and to meet or exceed client specifications and expectations of quality.
• Provide additional operational support as needed
• Support brand partners through execution of operational activities involved in campaign delivery – campaign setup, traffic and launch, and optimisation
• Create client performance reports by extracting and consolidating data into agreed reporting templates (e.g. post-buy report of media delivered and actual spend, recorded in DAN media systems)
• Support client and internal billing by approving client and intercompany invoices
• Partner with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses across Canada.
• Engage and maintain relationships across Media Operations, and key partners across all Media brands in Canada.
• Reconcile media delivered with supplier and resolve mismatched supplier invoices and discrepancies within the designated timeframe

Qualifications

• Relevant work experience in non-digital (Broadcast and Print and Out-of-Home) media buying and delivery or operations.
• Ability to work cross-functionally and build relationships with multiple stakeholders.
• Excellent time management and ability to help media operations and planning teams meet urgent deadlines.
• Strong written and verbal communication skills.
• Ability to drive continuous improvement and best-in-class customer service.
• Experience with contract / audit compliance.
• Previous experience with media systems such as Adtraq or EAS.
• Post-secondary Degree or Diploma in Media, Advertising or related field.
• Knowledge and proven experience with finance, budgeting, and cost control principles.
• Strong MS Excel skills – Pivot Tables, VLOOKUP’s, etc.