Delivery Manager, Product Reliability And Operations

Technology Service Management

The Legal Technology Infrastructure and Operations group is seeking a Delivery Manager to join our team in Toronto, Canada. This is a key technical role that will lead, empower, and coordinate a skilled technical team of individuals toward delivering enterprise technology solutions. This operational team is responsible for HighQ a modern, adaptable legal work solution.

https://legal.thomsonreuters.com/en/products/highq

About The Role

In this opportunity as a Delivery Manager, Product Reliability & Operations, you will:

• Be a Project Leader: train/coach team members in project delivery. Strategically plan, design and implement software to deliver value to customers, managing multiple projects simultaneously
• Be a People Leader: manage a team of technologists with varied skills and experience level. Coach and mentor current and future leaders within the team, be responsible to proactively identify individual training needs, conduct performance reviews and maintain a healthy team culture
• Focus on Continuous Improvement and Technical Standards: drive improvements in productivity, software quality and reliability. Foster a continuous learning culture and a curiosity about emerging technologies
• Be a Decision Maker: make quick and effective date driven decisions with good problem solving and analytical skills, and roll out strategy that aligns with company goals
• Be an Effective Communicator: Effectively articulate complex problems, concepts, and solutions to varied audiences
• Be a Technical Leader: HighQ operates in public cloud and private cloud and the team consists of SRE, DevOps and Datacenter Operations to support the environments.
• Be an efficient Stakeholder Manager: collaborate and engage with stakeholders such as business teams, product owners, and project management in defining roadmap for products and processes. Act as point of contact in resolving stakeholder issues

About You

You’re a fit for the role of Delivery Manager, Product Reliability & Operation, if you:

• Possess strong knowledge of current technologies, with proficiency in the areas of automation, DevOps, cloud-native architecture, and system monitoring
• Have experience with Cloud monitoring tools like Datadog
• Have experience working with three-tier web applications, running in public and/or private cloud.
• Have experience with Azure.
• Have an overall professional experience of 6+ years, with 3+ years in Site Reliability Engineering Role and 2+ years directly managing teams.
• Have experience using Apache Tomcat, scaling database technologies like MS SQL
• Have experience of driving technology strategy and execution while establishing strategic partnerships and delivering against product requirements

What's in it For You:

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.