Senior Product Manager, Digital Workplace

Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform ( eqbank.ca ) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
The Work
This role functions as an “Enablement Agent” under the Digital Workspace Leader, and is accountable to analyze employee needs, work on delivery solutions and measure adoption of digital tools and processes.
Your ultimate goal is to construct a plan to better engage with our employees and make them more effective and more satisfied with their work and their workplace, and more digitally dexterous.
As Canada’s Challenger Bank, a key component of Equitable’s digital journey is the transformation of our employee facing assets (people, processes and technology) to an increasingly digital operating model, primarily to engender stronger employee engagement, efficacy and efficiency that drives both workplace satisfaction and productivity.
We will get there by enacting against a short-term strategy that:

• Senses and explores by identifying emerging technologies and industry trends to inform business digital opportunities and a focus for innovation.
• Specific apps and tools that focus on content collaboration and collaborative work management (esp. Microsoft 0365 Co Pilot and other generative AI capabilities) to be identified as areas of preliminary focus (role here is of enablement not development or technology build)
• Advances digital dexterity (defined as the ambition and ability of employees to apply technology for better business outcomes. It includes creating and interacting with new forms of media and discovering and interpreting information)
• Catalogues of skills and proficiency levels will be developed, that can be used to illustrate employee progress (and ultimately, business utility and benefits)
• Supports Workplace Engineering team in the provisioning of collaboration tooling & automation, as well as change management, which enables staff to work more efficiently and effectively, in select identified areas
• Designs, manages, and promotes community management; user (employee) enablement; and employee experience management.
• Engages employees more broadly in the company’s digital journey so that ideas “bubble up”

The Core Parts Of Your Role Would Be To

• Contribute to the creation of, and execute against, digital workplace strategy, planning and governance.
• Work with Tech to incorporate newer technologies in order to enable more effective ways of working.
• Identify, define, prioritize and communicate business-relevant digital workplace capabilities & upskilling needs.
• Change enablement & sustainment (education, tool guidance, etc.) where needed.
• Timely provisioning of collaboration and productivity toolsets to employees by Tech (with I&O)
• Create a planning process that inspires, guides and corrects the digital workplace initiative to ensure that it matches the organization's strategy and meets its business objectives:
• Drive contextual change management as per the suggested framework below (governance, education, communications and adoption plans)
• Listen, learn, engage broadly (help figure out how to optimize this role!)
• Prioritize and execute the key changes needed in human interactions, organization and processes so that they improve the employee experience.
• Design a metrics-driven continuous-delivery operating model for the digital workplace program.

Some Of Your Sample Activities And Deliverables Include

• Analyze employee behaviors, organizational structures and business processes — to best enable and sustain digital workplace programs. What makes sense/is fit for purpose for EQB?
• Development of employee facing use cases & employee journeys
• Assessment of existing EQB document and collaboration processes and compilation of a roadmap to advance to end state based on Digital Workspace Strategy
• Research associated best practices and filter learnings for EQB.

Let’s Talk About You

• High-level understanding of agile work (non-technical)
• A work-relevant undergraduate degree, preferably in business, communications or related to digital experience.
• At least 7+ years of business work experience and business knowledge/understanding
• Respect within the organization (i.e., you’re a high performer)
• Understanding (as practitioner) of current collaboration and social media tools
• Able to function at a task level but also at a strategic level.
• Intellectual agility (proven)
• Demonstrated leadership skills with the ability to coach and mentor teams/champions in BUs.
• Tech savvy
• Ability to pivot when necessary and quickly (flexibility)
• Proven facilitation, negotiation and consultation skills, including the ability to communicate succinctly and effectively both verbally and in writing at all levels of the organization.
• Mature, confident, personable, professional presence
• Independent, empathetic when necessary & enthusiastic
• Adept with social media tooling (as a user) and Office 365 (+ other Cloud-supplied software as a service (SaaS) apps)
• Ability to work in ambiguously defined situations with minimal supervision.
• Knowledge of behavioural science is an asset.
• Understanding of Experience Design, or interest to learn (for employee experience work)

What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!