Digital Operations Manager Jobs

Description:

As a Digital Operations Manager (DOps), you will play a critical role in optimizing and streamlining our business-as-usual processes, managing digital technology systems, and providing insights to drive our digital strategies. The ideal candidate will have a strong background in managing individuals, digital platforms, and systems to ensure smooth and efficient functionality.

Responsibilities:

- Oversee pipeline of Day-to-day work and work with Senior manager digital strategy to assign workload to teams.

- Triage all incoming support issues and assign them accordingly.

- Analyze existing digital operations processes and identify areas for improvement, automation, and scalability.

- Develop and implement streamlined processes to increase operational efficiency and align with digital team objectives.

- Evaluate, recommend, and implement new tools and platforms to enhance efficiency and effectiveness.

- Support and Manage day-to-day agency relationships with key digital partners.

- Collaborate with the marketing team to execute and build out digital campaigns across various channels, ensuring proper tracking and attribution.

- Partner with analytics leads to collect, analyze, and interpret 360 marketing data to identify trends, patterns, and provide insights to partners.

- Develop reports and dashboards to track metrics, campaign performance, and ROI

- Provide regular reports and analysis to the marketing team and other stakeholders to inform decision-making and drive strategic initiatives.

- Standardize and operationalize all channel reporting

- Monitor and measure the effectiveness of site content, campaigns, identifying opportunities for optimization and providing actionable recommendations

Key Responsibilities:

- Excellent project management and organizational skills, with the ability to manage multiple tasks and meet deadlines.

- Strong analytical skills with the ability to translate complex data into actionable insights.

- Strong results orientation, proven record performing to aggressive growth targets.

- Strong understanding of digital platforms, content management systems, and digital marketing tools.

- Strong interpersonal skills to collaborate effectively within a cross-functional team and a variety of skill sets

- Flexibility & ability to work in a fast-paced and dynamic environment.

- Experience with CRM and automation platforms (Marketo, Hubspot Pardot, Salesforce, or other similar platforms)

- Experience with analytics tools and dashboards (i.e. Adobe, GA, Data Studio)

- Knowledge of digital marketing best practices and emerging trends.

Must Have Requirements:

- 2-4 years in a Managerial position and/or Project Management

- Tech Savy

- CMS - broad market

- Understand workflow processes through WorkFront - gap analysis/continue improvements - proficient

- Proven ability to deliver on timelines

- Knowledge or experience SaaS

Nice to Have:

- Project management skills

- FinTech or MarCom operations

- Product knowledge around investments

Soft Skills:

- Organized

• Outgoing, good people management skills

Education:

- Bachelor’s degree – ideally in marketing, business, operations, or technical field.