Senior Manager Operations Jobs

Req ID: 432573
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Senior Manager Operations
Purpose of the job:
Reporting to the General Manager, responsibilities include the planning, leading and strategic operational direction of the Metrolinx train operation. Lead a team of Managers of Train Operations, Customer Services and Dispatch to ensure business deliverables are achieved or exceeded whilst achieving contractual obligations. Support the preparation and execution of procedures and processes in line with customer expectations whilst adhering to the requirements of Rail operational rules and regulations. Measure and improve KPI’s, taking containment and remedial action where necessary. Leadership of protection of service delivery and strategic direction improvement plans set by Alstom leadership.
Job Location:
Etobicoke, Ontario
Reports directly to:
General Manager of Operations – Metrolinx Contract
Network & Links:
Internal

• Alstom Management team
• Customers
• Alstom Executives
• Alstom Business Units
• Commercial
• Support functions
• Customer Directors and Managers

External

• Customers
• External Agencies supporting Alstom (Jade OMS System Administrators)
• Partners
• Suppliers

Main Responsibilities:

• Ensure the effective control, development and continued use of all Operational based systems, e.g., SAP with its related packages and Time and Attendance.
• Ensure that current and future manpower requirements are accurately identified and effectively resourced.
• Ensures that all crew related incidents are properly reported and investigated, in line with the Manager, Regulatory Compliance with appropriate action taken to prevent a recurrence with full report to the General Manager.
• Ensure key project stakeholders are informed and aligned toward goals.
• Represent Alstom with Customers and other stakeholders when required.
• Lead on Alstom Disciplinary application for attendance, poor performance and rule violations.
• Lead and support continuous improvement activity within the contract scope.
• Manage, mentor, and organise Operational team direct reports.
• Ensure that critical issues are identified and proactively developed and agree mitigation initiatives.
• Ensure work is performed in a safe and effective manner in accordance Transport Canda regulations and rules and operating practices and procedures for Metrolinx.
• Accountability of the Competency process for Operations and Customer Service personnel.
• Support the planning and execution of procedures and processes to ensure customer and business compliance.
• Develop and use KPI’s to monitor performance and improve the business.
• Accountability of operations activities to ensure safe, prompt, and courteous service to Metrolinx’s clients in accordance with corporate policies, practices, government regulations, Canadian Rail Operating Rules, and special instructions.
• Accountability of recruitment, training and induction of operation and customer service staff.
• Achieve KPI requirements of customers and business.
• Provides leadership and direction to subordinate Managers on all train operations.
• To comply with Alstom Procedures and Code of Ethics

Main Required Competencies:
Desired Knowledge and Experience

• Experience of minimum 3-5 years GO/UP commuter service.
• Excellent Financial Awareness
• 5 years Railway experience
• Extensive knowledge of current Collective Bargaining Agreement (CBA)

Competencies & Skills:

• Structured, independent and hands on working approach.
• Conflict management and interpersonal skills
• Leadership, initiative, and decision minded
• Team spirit approach
• Sound IT Skills and Previous Management of teams (Managers / Staff)
• Strong communication skills: collaborative approach, listening, transparency.
• Change management and problem-solving capabilities.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Type: Experienced