Operations Manager – Facilities Management

About This Career Opportunity
Black & McDonald’s team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
Responsibilities
Specifically serving Black & McDonald’s main FMO service contracts, responsibilities include, but are not limited to the following duties
Reporting directly to the Division Manager for FMO-ICI, the Operations Manager will act as the dedicated day-to-day contract lead for various Black & McDonald FMO accounts. They will manage and guide onsite teams for FM Services and assist with facilitating any project work that may be required. They will interface with all stakeholders and resources available to them, i.e. Customer stakeholders, Black & McDonald Project Managers, and Black & McDonald support services and subcontractors.

• Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations.
• Acting as the Owner’s Representative for the stipulated work and any other tasks as requested.
• Adopt and leverage emerging technologies to achieve better business outcomes.
• Ensure staff compliance with applicable training requirements (internal / client specific) and ensure job specific procedural guidelines are followed.
• Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction.
• Provide assistance for internal or client based audits or inspections as needed.
• Provide assistance with emerging critical responses, on an as needed basis.
• Represent company on matters such as business services and union matters.
• Provide SMART benchmarks for staff KPI’s and provide feedback semi-annually in the form of documented performance assessments.
• Execute tasks and lead staff in accordance with Corporate Policy.
• Holding primary responsibility for clear, comprehensive and timely reporting as agreed.
• Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of customers.
• Leveraging and deploying the wider Black & McDonald service offering and resources.
• Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with suppliers, and subcontractors.
• Build, promote and maintain good customer and vendor relationships.
• Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations.
• Perform site inspections in an effort to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS / Security reports, and reviewing / approving any new request for client reports.
• By example, demonstrate a leadership role is all aspects of HSE for the staff under his care.
• Ensuring processes and procedures are in place to ensure consistency and continuity of services.
• Providing technical and operational guidance and support to the Facilities Managers and Project Management teams.
• Participate and provide updates to customers designates during weekly / bi-weekly / monthly meetings or as needed.
• Hire and supervise the activities of subcontractors and subordinate staff.
• Develop and implement quality control programs.
• Provide oversight and technical guidance to direct reports, as needed.
• Addressing, documenting and rectifying any contractual or performance items with full transparency and integrity with best business outcomes in mind for customer accounts.
• Prepare progress reports and issue progress schedules to clients.

Competency Requirements

• Excellent Communication Skills
• Customer Focus
• Continuous Learning
• Understanding of Facility Management processes and standards, either through work experience or qualifications
• Familiarity with specific software packages and management tools (JDE / CMMS)
• Advanced analytical and time management skills
• Change Orientation
• Problem Solving and Innovation
• Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards

Education Requirements

• A university degree in civil engineering, a CET, college diploma in construction technology, or related education
• Experience in the Facility Management industry may substitute for post-secondary education requirements
• A trade license may be an asset

Work Experience Requirements

• Minimum 5 - 10 years of Facilities Management and/or operations management experience in the Industrial, Commercial and Institutional sectors.

Skills, Abilities, And Other Requirements

• Security clearance requirements: must be able to get reliability or secret clearance
• Able to travel within the Greater Toronto Area (GTA)

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.