Operations Supervisor Jobs

What if you discovered a company that dominates the products in their category – 1 out of 3 being sold by them? Is the undisputed market leader in their industry, by a wide margin, organically capturing 90% of their customers, and taking care of them with one of the highest customer service scores in retail? AND what if they are operating in a formidable stable industry that is never, ever going away?

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that’s a perfect fit. We’re looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.

Now Accepting Applications!

The Operations Supervisor supports the Store Manager in aspects of the store. They will assist in the achievement of sale goals, Five-Star CustomerService and profitability goals through program execution and foundational excellence. The OperationsSupervisor is a dynamic, attentive and inspiring leader who has mastered operational excellence; a mentor and coach to the Customer Service Representative's team, who sets expectations for Five-Star Customer Service. The Operations Supervisor is responsible foradhering to all standard operating procedures to ensure flawless execution of core processes and programsincludingaccuratereceiving,inventorytrackingandwelcomedeskprocedures.

Essential Job Functions

• Layaway
• Motivates the store teams, direct reports and
• CSRs
• The
• Receipt
• Dedicated
• To
• Monitors
• For
• All
• With
• Champions
• Discerns whatiscritical andputslessimportantissues aside.Eliminatesroadblocks.
• Capitalizes
• All
• Prompt
• Monitorsinventorymanagement,specialorders,layaway,markoutofstock,repairs,andensuringfirstqualitystandards forallmerchandise.
• The
• Fixture
• Manager or Contact Center, as needed.
• Focuses on development and learning, completes all training as assigned for on-going development.
• Feedback
• Manages by using the LAST model concept to resolve customer service issues independently.
• Inspires
• Monthly
• All
• Adapts
• Inventory
• Executes and holds team members accountable for a beautiful store, which ensures flawless execution of all
• Responsible
• Others
• As
• Difficult
• R
• Each
• Responds promptly to all customer questions providing product and
• Uses
• With
• Maintains
• Store
• CSRs
• A
• To
• A
• To
• Drives
• Executes
• Authorized
• With
• Effective
• To
• Customers.
• Dress
• Executes,
• And

Physical Demands

• Time; reach for tools and objects with

Education & Credentials

• One-year prior retail experience, preferably in a supervisory role, in an apparel or specialty store environment.
• High school diploma or degree required.
• PriorexperiencewithcomputerizedPOSsystem.

Now that we’ve popped the question, please say “I do”.

Full Time Opportunity – A comprehensive benefits package is available.

• Generous Employee Discount After First Pay Period
• Health/Dental/Vision Insurance
• Paid Vacation Paid Sick Days & Paid Holidays
• 401K Program
• Pet Benefits
• Rewarding Environment and Competitive Pay

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.