Senior Residential & Facilities Manager

About the Job

Streetcar Developments enjoys a hard-earned reputation as a Toronto real estate developer who invests in exciting neighbourhoods and improving the quality of entire communities. Every one of our celebrated projects integrates seamlessly into its surroundings, respecting the historic look and feel of the area while providing a glimpse into what could be.

A collection of heritage-driven, neighbourhood-centric hotels. Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

Position: Senior Residential & Facilities Manager

The Role at a Glance: This is a very unique leadership position that plays a key role both within our Streetcar Developments and Archive Hospitality properties.You will engage and inspire a team, develop processes and ensure we are providing the utmost in customer care.

You will drive our operations strategy with respect to overseeing our brand new residential condo properties from occupancy throughout the various stages of warranty and performance audits. This role will also play a huge part in liaising and managing facilities operations for our boutique hotel properties.

Your Day To Day Duties:

Operations:

• Responsible for administrative and operational responsibilities to ensure required audits and verifications are carried out according to company policies
• Establish and enforce site processes
• Strong understanding of the application of multiple trades and managing renovations, upgrade and repair projects
• Establish and maintain professional working relationships with purchasers, staff, trades, construction and suppliers
• Experience with high-level, analytical reporting and presentations related to both new and recurring maintenance costs
• Design and regulation of preventative maintenance needs on a portfolio/multi-building basis
• Participate in project planning/construction meetings; offer insight into selected materials from a customer service perspective
• Be a liaison with Tarion New Home Warranty Corporation, Property Management and Condo Boards when necessary
• Act as escalation point in Customer inquiries/troubleshooting with regards to PDI lists, 30 day lists, 12 month inspection and two year inspection lists. Work with team to address issues immediately

Leadership:

• Review and implement best practices processes and procedures on all administrative and operational activities within the department
• Monitor and manage performance by setting and regularly reviewing departmental and individual goals with your team
• Lead a team of Customer Care Specialists and Facilities maintenance that operate at head office and on our hotel properties
• Management of personnel and equipment resources
• Ensure effective scheduling of resources to respond to Customer Care service volumes

You have:

• Completion of post-secondary degree in a related field of study
• Demonstrated ability to communicate effectively in conflict and other situations that may require tact, diplomacy and discretion
• Minimum 5+ years residential condominium experience in a senior leadership level role focused on technical and customer service management
• Understanding building codes, safety guidelines and regulations
• Strong negotiating skills to reconcile differences with purchaser; trades; construction and staff
• Superior knowledge of warrantable issues and Tarion Warranty Guidelines
• Knowledge of blueprints, drawings, and models
• Strong understanding of the application of multiple trades and managing renovations, upgrades and repair projects
• Knowledge of equipment maintenance, use, repair and operation
• Experience creating and maintaining project reports

Room to Grow: We are expanding to new locations and the right candidate could see opportunities to not only grow within the business, but work in new and exciting places. We have a wide array of roles, and always prefer to recruit from within, putting team members in the best position to advance their careers

What We Offer:A fun and fast-paced environment; casual and flexible work environment. We are committed to delivering exceptional service and making every guest experience a memorable one. Competitive salary, incentive & benefits.

Inclusivity:Our team fosters a culture of inclusion and belonging for both team members and guests.We celebrate diversity, collaboration and uniqueness.

OUR PROPERTIES:

About The Broadview Hotel:

Featured in Michelins’ Toronto Hotel Guide, The Broadview Hotel is an iconic gateway to the city’s most captivating neighbourhood. It is a historic east-end neighbourhood landmark with a wonderfully colourful past. Originally built in 1891, it has now been meticulously restored and reimagined as a 58-room boutique hotel and charismatic gathering spot.

About Gladstone House:

Since 1889, Gladstone Hotel has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity. Over the past several years, the Gladstone Hotel has evolved in many ways but has continued to be recognized and valued as a very social and interactive gathering place, most recently being featured in Michelins’ Toronto Hotel Guide

About Postmark Hotel:

Archive's newest addition to our hotel collection is The Postmark Hotel. Dating back to 1914, the Postmark has always been a place for connection. Once a historical post office and community hub on Newmarket’s charming Main Street and now the highly anticipated Postmark Hotel, we operate with an emphasis on community, art, and gathering. Our thoughtfully designed space has room for you to meet, dine and drink, as well as space to host your most important get-togethers, from group dinners to business meetings and retreats.