Manager, Residential Mortgage Underwriting

Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™ and have been around for more than 50 years. Equitable Bank's wholly owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform ( eqbank.ca ) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2022 and 2021 lists.
The Manager is responsible for providing day to day leadership, mentoring and guidance to team members while at the same time ensuring that their team operates efficiently and productively. The Manager will be responsible for evaluating staff performance and providing timely feedback when required. The Manager is also responsible for negotiating, recommending, declining and approving mortgage applications within prescribed lending limits and ensuring that departmental guidelines, procedures, policies and credit risk objectives are adhered to. This must be done as efficiently as possible while exercising sound lending judgment and without compromising service or profitability. The Manager will monitor the team to ensure processes are being carried out in a consistent manner and are supporting departmental goals and objectives.
The Work !

• On a daily basis, create and maintain various reports which will assist with the management of the team’s daily workflow and individual staff performance. Use the data obtained from reporting to motivate, mentor, support and lead the team (15%).
• On a daily basis, take on a senior role and lead respective team by providing support, guidance and mentoring to team members. Support SFR management and be responsible for ensuring that respective team members comply with company policies and guidelines. Be the first point of contact for escalations within the team and make prudent decisions in a timely fashion. Maximize the productivity of the team and rectify challenges as required. Ensure that team members are being diligent with their follow-up procedures and assist them in meeting their target productivity ratios. Provide valuable timely feedback on team member performance and seek out training opportunities for staff as required. Lastly, identify barriers to effective operations and present process recommendations to management (40%).
• On a daily basis, communicate with staff members to ensure company goals and objectives are understood and achieved. Communicate with external contacts and business partners to strengthen and promote the Equitable Bank brand in the marketplace (10%).
• On a regular basis, assist with daily underwriting to ensure service levels are met or exceeded. Review received mortgage applications along with supporting documentation and negotiate terms with the mortgage broker. As applicable, for both yourself and for staff, decline, recommend and approve applications within your prescribed lending limits. Follow up with mortgage brokers from time to time to ensure the timely collection of outstanding commitment letters and the maximization of productivity ratios. Be responsible for the efficient management of files prior to funding to ensure that approved deals close in a timely manner and within established guidelines (20%).
• On a daily basis, provide the highest level of internal and external customer service while fielding mortgage broker inquiries and building strong working relationships. On a daily basis provide underwriting expertise to staff, mortgage brokers and Equitable Bank business partners. Work closely with RBM’s to field inquiries and resolve escalated issues quickly and effectively. Also, work with staff as required to ensure that the overall team delivers exceptional service in everything they do (15%).

Let's Talk About !

• Sound multi-tasking skills and excellent attention to detail
• Sound knowledge of AML & ATF practices
• Committed to providing superb customer service
• Excellent time management, analytical and problem solving skills
• Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner
• Elevated knowledge of fraud risk in the mortgage industry
• Completion of a post-secondary degree preferably in a financial field
• Proven ability to thrive and perform well in a constantly changing, high volume and high intensity environment
• Established and meticulous organizational skills
• 1+ year of management experience
• 5+ years’ mortgage experience in the alternative mortgage market
• Demonstrated ability to use MS Office (MS Word and Excel)
• Autonomous ability to make decisions under pressure
• Sound knowledge of mortgage lending
• 2+ years’ mortgage underwriting experience
• Strong leadership and coaching skills

What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!