National Accounts Manager (Canada)

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

Job Summary

The National Accounts Manager is responsible for national and regional marketing efforts via national accounts prospecting, negotiating and closing agreements/contracts, program implementation, reporting and strategic account management to grow the business. The National Accounts Manager will work with insurance claims executives, and franchise owners to build, grow and maintain long-term, profitable relationships within the property and casualty insurance industry.

You Will

• Meet quarterly goals for minimum number of client appointments.
• Responsible for mentoring, training, and coaching the franchise sales team, and assisting in building relationships with target markets as identified in their franchise sales & marketing plan.
• Create relationships at national and regional levels with industry target markets.
• Define and execute a written action plan (regional quarterly plan) including target accounts, client recall, new program implementation, and franchise communication tactics.
• Ensure quarterly client reviews occur and evaluate opportunities via face-to-face, video conferencing, or phone.
• Market the SERVPRO® brand and identify selling opportunities at external marketing meetings (National and Regional industry events)
• Collaborate with the National Accounts Coordinator to target new clients and relationships to develop the assigned province.
• Target account execution with the insurance claims executives, insurance companies, independent adjusters, and insurance brokers using the business development process.
• Complete contact record management (CRM) data via Salesforce and contact entries for monthly review and update market intelligence relevant to each contact.
• Follow objective-to-objective selling process.
• Promote the participation of marketing clubs within provincial areas.
• Complete program implementation for all new clients.
• Gather market intelligence by communicating with franchises on monthly calls.
• Facilitate monthly national conference/team meetings with the franchise community and communicate results and activities, reviewing the marketing progress of each province or local franchise at these meetings.
• Meet with all contract and bulletin clients for national or regional contacts within assigned region.
• Communicate results and activities, reviewing the marketing progress of each area (i.e. annual report, state of the provinces).
• Collaborate with various departments within SERVPRO HQ to help educate and communicate regional efforts and leverage resources for success.
• Facilitate quarterly regional marketing meetings with each province.

You Have

• Strong customer service and relationship-building skills are required.
• Strong presentation and communication skills are required.
• Experience managing long sales cycle campaigns and closing sales preferred.
• Ability to read, write, and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Five years in restoration experience required.
• Minimum five years of seasoned relationship-based sales and/or marketing experience required and claims management or property insurance experience a plus.
• Bachelor’s Degree preferred in marketing or a related degree.
• Microsoft Office and CRM proficiency, Salesforce experience a plus.
• National or regional level and high dollar sales experience required.
• 50%+ travel as required for business needs.

Salary of CA$122,640.00-159,445.00 (based on experience) plus 30% incentive bonus opportunity.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.