Vp, National Accounts (All Segments)

Reports To

VP, National Sales

Location

Sysco Canada- Any Location- Hybrid

Type

Full Time, Permanent

Closing Date

July 21st, 2023

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2022, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit www.sysco.ca/careers

Role

This leadership position will be accountable for daily management and execution of all national account customers under their sales teams. This role includes the leadership and management of Directors of National Accounts and/or National Account Managers to include cross functional collaboration. The role will be responsible for the creation and delivery of disciplined customer business planning integration, strategy and execution plans. Accountable for customer; management, profitable volume growth, execution of corporate strategic imperatives and cross functional alignment. Owns development of required communication framework to effectively cascade information and initiatives to appropriate stakeholders.

The role will require individual skill set development capabilities and effective team building leadership and skills. The position will require excellent customer management skills, with the ability to act as a business consultant, communicator, coach, facilitator and one Sysco alignment capabilities

Must demonstrate strong contract management skills with the ability to effectively communicated customer execution plans across the Sysco system. This role will require the ability to build &; manage a customer wiring model that effectively connects Sysco at all levels and functions within all customers under their reasonability. A high level of executive maturity is required to manage customers at all levels of leadership. Ability to effectively communicate and align Sysco field operations to national customer execution and business growth strategies.

The role will require the ability to be the liaison between corporate departments: Merchandising, Finance, Marketing, Category management, Sales operations, Supply chain, Revenue management, Business Technology and sustainability.

The position will require the ability to train and develop direct reports on the skills of business planning, customer business reviews, management, customer wiring and all corporate development initiatives.

Role Responsibilities

• In collaborations with the Sysco Sites and VP, National Sales to ensure contract compliance (influential selling) regarding product listings for menus, customer service, and delivery expectations
• Is willing to drive Environmental, Health and Safety performance by providing necessary resources and holding their team accountable to complying with EHS programs, policies, and requirements.
• Accountable for team expenses and budgeting
• Support required sales forecasting process
• Fully utilize internal CRM tools (including 360) to manage contacts and track opportunities and results
• Responsible for the development of the Annual Operating Plan (AOP) which maximizes profitability through customer case growth and penetration, category optimization, operational efficiency, and expense management
• Prepare monthly period end reports for senior management which monitor service levels, category performance and portfolio sales and margin metrics.
• Positively influence and shape a large and inclusive organizational culture to be one that’s productive, vibrant, and a desirable place to work.
• Contact potential customers, on a pre-determined list of potential accounts, and lay the foundation for further discussion of opportunities for Sysco.
• Understands both the economic and cultural value that a safe organization with minimal environmental impact brings to an organization.
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Direct, participate, and support the negotiation process for new and renewed master distribution agreements (MDA).
• Build Strategic Account Plans and Playbooks anchored on performance, operational efficiency and service level expectations
• Manage any issues, that may arise from both a Site & customer perspective utilizing Escalation Policy SOP.
• Perform other duties as assigned.
• Ability to effectively lead change and transformational initiatives through sound change management practices that will ensure sustained adoption, including stakeholder engagement across multiple functions
• Ability to be the liaison between Sysco Canada Support departments: Merchandising, Finance, Marketing, Category Management, Sales Operations, Supply chain, Revenue Management, Business Technology and Sustainability.
• Prepare business reviews on a regular basis for all concepts within respective portfolio with the proper pre-review analysis by Business Partner team, identifying new opportunities & benefits of being Sysco partner
• Understand the competitive landscape by representing Sysco at industry events and participation within trade associations.
• Ability to be the liaison between Sysco Canada Support and Sysco USA
• Hire and Develop (CMP/ Mentor) National Account Directors, Managers and Analysts to deliver outstanding service to our customers and Sites.
• Coordinate EI deviations on Sysco Branded and Catman / SOURCE items.
• Develop and lead sales strategy for customer base (annual sales $600M-$1B) and direct reports (3-8 associates).

Qualifications/Skills/Job Requirements (About You)

• Proven track record delivering on KPI’s, including top line and bottom-line business results.
• Minimum 10 years of experience, including 6+ years in a senior sales or marketing role.
• Valid driver’s license in good standing with access to a vehicle is required
• Excellent verbal and written communication skills with the ability to communicate with all levels within the organization.
• Exposure/familiarity to Lean Six Sigma environment is an asset
• University Degree or Diploma in Business Administration or related experience.
• Minimum 5 years of experience in a leadership role, with at least 3 years as a core member of a senior leadership team
• Advanced knowledge of core business processes (Customer planning and management, sales and distribution, financial reporting, training, quality assurance).
• Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook
• Excellent time management, problem solving and decision-making skills.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose

Connecting the world to share food and care for one another

Our Mission

Delivering success for our customers through industry-leading people, products and solutions

Our Identity

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts

• Preferred vendor discounts
• Group RRSP
• Associate Resource Groups
• Life Insurance
• Stock Purchase Plan
• Sysco product discounts
• Maple Virtual Care
• Employee and Family Assistance
• Company Pension Plan
• Unlimited on-line learning
• Short-Term and Long-Term Disability

(*benefits may vary based on location or bargaining unit)