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Manager, Customer Centricity Jobs
Company | Manulife |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-08-25 |
Posted at | 9 months ago |
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
- Roll-Out the Net Promoter System
- Mature the Manulife Net Promoter System
- Act as the Glue
- Lead the change
- Excellent interpersonal and relationship management skills – ability to collaborate and be a team player with a high level of empathy
- Experience implementing the Net Promoter System a plus
- Analytical, metrics-driven, and obsessed with customer feedback
- Strong sense of ownership, accountability, and pride for their work
- Excellent communication skills, including verbal, written, & PowerPoint
- 4+ years of experience in fast-paced environment such as management or IT consulting, enterprise software, or market research
- Education: BA/BS in business administration, business information technology, statistics, or a related field; advanced degrees such as an MBA are considered an asset
- Market research, consumer insights, and international experience a plus
- Strong workshop facilitation, training and influencing skills a plus
- Excited about changing an organization and being part of a strong team
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A competitive salary and benefits packages.
- Professional development and leadership opportunities.
- Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
- Boundless opportunity We create opportunities to learn and grow at every stage of your career.
- Values-first culture We lead with our Values every day and bring them to life together.
- Continuous innovation We invite you to help redefine the future of financial services.
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