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Senior Engagement Manager Jobs
Company | ServiceNow |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-13 |
Posted at | 10 months ago |
Company Description
- Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
- Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
- Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
- Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
- Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
- Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
- Federal Clearance a plus
- Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
- Experience with analytics and understanding of metrics and KPIs (as defined)
- Minimum of 12 years of high-tech/SaaS industry experience
- Facilitation skills in leading and planning meetings, reviews, and retrospectives.
- 8+ years in Customer Engagement roles
- Strong customer orientation and an innate ability to anticipate and act
- Prior experience with implementing or supporting ServiceNow products in an Enterprise
- Excellent negotiation and persuasion skills.
- Ability to gather and analyze data to understand the pros and cons of different decisions and options
- Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
- BS/BA degree in computer science, engineering or related discipline preferred
- Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
- Thought leadership and strategic thinking
- Fluent in French and English Preferred
- Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
- Travel up to 50%
- Ability to communicate abstract ideas clearly and independently manage complex project objectives
- Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
- Canadian Citizenship Required
-
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