Customer Engagement Manage Jobs

• • Develop, coordinate, and implement institutional membership offerings, recruitment, engagement and retention plans. • Track and report membership evaluation metrics. • Cultivate relationships with members, learn about their priorities for participation in develop related initiatives (e.g., annual member survey, member portal). • Coordinate the development and support of member-driven activities and member-focused special projects • Coordinate with the Membership Committee and member-driven working groups to ensure the most current resources and information are available on the website. • Develop membership focused communication materials in collaboration with the Marketing and Communications Manager. • Refine, develop, and implement organization wide operational systems and processes. • Recruit students, interns, volunteers, as required. • Supervise corporate member staff, students, interns, and volunteers, as required. • Develop and implement the strategic plan • Support events with event production and sponsorship working in collaboration with the event