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Company | Sonatype |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-03 |
Posted at | 1 year ago |
Sonatype is the software supply chain management company. We're on a mission to change how the world innovates by making software development easier. From running the world's largest repository of Java open-source components (Maven Central) to inventing componentized software development and then software supply chain management to creating the only solution that stops malicious open-source malware in its tracks, we're constantly leading the industry while helping thousands of customers manage open source every day.
- Engage in one-to-one and one-to-many customer outreach to understand their implementation status, conduct Executive Business Review (EBRs), and define/detail how we can close any customer success gaps.
- Coordinate and facilitate customer engagements as you help guide them through the journey.
- Drive customer action by planning the customer journey, collecting achievements, and measuring the value achieved to ensure a successful outcome.
- Discover and analyze gaps in the customer experience, identify "early warning" signals, and work with cross-functional teams to address them.
- Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
- Share field insights with your Customer Success peers and our Sales, Product Marketing, and Engineering teams. Provide feedback on how to achieve more value-based outcomes based on customer reactions and your hands-on experiences.
- Work closely with Customer Success Engineers (CSE) to help customers achieve their desired outcomes.
- Currently reside in Canada and do not now or in the future require sponsorship to work for any employer
- Experience with coordinating and facilitating customer engagements
- If you’ve been told, “you have a great bedside manner,” that’s what we’re looking for!
- Extensive experience project leading software deployments for external customers
- While there will be days of mostly screen-time, this is a customer-facing role with some travel.
- Ability to work with customers to drive projects to a conclusion despite competing priorities and limited resources
- General understanding of the modern SDLC and the tools involved
- Ability to build and nurture relationships through customer engagements
- Experience with the creation/execution of processes to address application security and licensing are desirable
- Diversity & Inclusion Working Groups
- 2019 Best Places to Work Washington Post and Washingtonian
- Parental Leave Policy
- Paid Volunteer Time Off (VTO)
- EY Entrepreneur of the Year 2019
- 2019 Wealthfront Top Career Launch Company
- Fast Company Top 50 Companies for Innovators 2018, 2019, and 2020
-
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