Debt Solutions Manager Jobs

Company Information

One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 250 employees in over 94 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.

And now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

Position Summary

At Farber, our Client Account Managers (internally known as Debt Solutions Managers) are client-centric professionals who seek to help others improve their financial situation. You will meet with potential clients, review their financial situation, and provide solutions to help them rebuild their financial lives and live debt free. Our clients are the focus of everything that we do, and as a Debt Solutions Manager, you will have the opportunity to help others and make a difference in their lives.

In this role, you will need to have the flexibility to meet with clients outside of standard office hours. This role also requires the flexibility to work the occasional Saturday.

Major Responsibilities

• Attending training, team meetings, and Farber events as required.
• Retaining the critical relationship with clients during the administration of the file.
• Over time, developing a personal marketing plan designed to develop referral sources in your region who will refer clients in financial difficulties to you.
• Generating new referral sources, leads and files through the working of a personal marketing plan, attending networking events, etc.
• Meeting with potential clients, in-person and virtually, to determine if one of our services (bankruptcy and consumer proposal) are best suited to resolve their specific financial situation.
• Handling communication of significant issues with clients.
• Effective and ongoing communication with clients during the initial stages of an engagement to ensure successful enrollment into one of the Farber offerings.
• Updating Microsoft Dynamics (our CRM system) at all stages of the process to document status of the engagement.
• When applicable, preparing all necessary regulatory documents required to file either the bankruptcy or proposal.
• Familiarizing yourself with all products and services offered by Farber and making those services available to your referral network as opportunities present themselves.
• Arranging final meetings with clients to sign all required documents which are forwarded to the centralized Farber Administration team and work with them to resolve any outstanding issues.

Qualifications

• Client-centric with the ability to identify issues in a compassionate and non-judgmental manner.
• Continuously follow up and follow through on commitments made to clients.
• Strong problem-solving skills with an ability to identify solutions to meet specific individual needs.
• Experience in Consumer Insolvency or Personal Financial Services is an asset.
• Well organized, and detail oriented.
• Excellent time management skills to ensure clients’ needs are being actively heard and met.
• Proven desire and ability to network, develop and grow the business with the support of Firm management.
• Ability to multi-task, work with urgency and adapt to change in a dynamic target-driven environment.
• People oriented, entrepreneurial and an excellent communicator with the ability to build memorable customer experiences with every interaction.
• High professional and ethical standards, high personal standards of integrity, honesty, empathy, and trustworthiness.
• Proficient with PCs and software applications, such as Microsoft Office (Excel, Word, and Outlook), keyboarding skills and an ability to learn and master new software programs.
• Achievement and results oriented with a positive personality to increase revenue and increase clients’ satisfaction.
• Post-secondary degree or diploma with a focus in Sales, Business, Finance, or a related field.
• Understanding of clients' needs and flexibility in meeting their expectations.

Compensation, Benefits, and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.

As a part of our team, you will receive:

• Wellness days
• Long-term disability
• Extended health and dental coverage
• Life insurance
• Financial support for professional development
• Vacation days based on experience and years of service
• Exclusive access to perks and discounts
• Company matching retirement savings plan option
• Hybrid work arrangements
• Employee Assistance Program and mental health resources

Our Commitment to Inclusion, Diversity, and Equity

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at [email protected].

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.