Director, Product Manager, Debt & Loan Services

Company Description
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
The role of the product management organization is focused in three core areas; execution and delivery of product approved projects for new and ongoing initiatives, support business development activities, and support the execution and maintenance of the target operating model.
The product management team consists of product line and application subject matter experts as well as business analysts that will engage with business line owners, business development, client services, CSM, IT, product development and project management office for direction and prioritization of initiatives.

As the Director of Product Management for Debt Services, you will be responsible for leading the product strategy, development, and delivery of innovative debt service offerings. You will collaborate closely with cross-functional teams to ensure the products are aligned with internal as well as external stakeholders and market trends.
Your expertise in the debt services industry will be crucial to identify new opportunities, establish product roadmaps in collaboration with our leaders, and drive business growth. You will also lead and develop a team of product managers and work closely with executives to align the product vision with MUFG Investor Services overall strategy.
Reporting to the Head of Private Equity and Real Assets You Will:

• Act as the main point of contact for Debt Services Product Management queries from internal departments and external clients, responding and delegating as appropriate.
• Stay current with new technologies, tools or applications and acquire new skills required to cater to changing demands.
• Act as business solution owner for applications within Debt Services operating models and provide SME-level support as required.
• Working virtually and globally to deliver a consistent service to internal and external stakeholders irrespective of their location or time-zone.
• Lead a global team that provides day to day support of Debt Services products – namely Loan Administration, CLO Administration, Loan Closing and Loan Servicing but also other applications utilized by MUFG’s internal and external stakeholders.
• Support the business development team to attract new business and onboard to the Target Operating Model. This includes delivery of system demonstrations to prospective clients and development/enhancement of system demonstration material.
• Collaborate with Client Servicing teams to ensure consistency of service delivered.
• Participate with other Leads in the development of all Product Roadmap items, including system integrations, platform enhancements, and new acquisitions as needed.
• Share leadership role with Operations in the development of processes and best practice standards that will be applied either to the Global support team or other functions leveraging Debt Services applications or tools.
• Provide business solutions (while working with internal and external stakeholders) to analyze requirements and gaps and define/implement solutions as needed.
• Lead the application related aspects of the new client onboarding process. Collaborate with Client Operations & Client Integration teams to translate Fund Document language into technical requirements for system setup to a best practice standard that ensures the highest level of transparent automation achievable for the given use case.

Qualifications
You Have:

• Demonstrated experience includes knowledge of the following:
• Loan Servicing
• Syndicated Bank Loans
• Extensive experience in building and leading a team
• 10+ years’ experience supporting Debt Services.
• Direct Lending Loans
• Extensive experience in Loan Administration, with an understanding of Loan specific complexities, Asset maintenance and Lifecycle events
• CLO Administration
• Exceptional communication skills to deliver information to diverse clients, stakeholders, and personnel at all levels within an organization.
• Loan Closing
• Openness to travel up to 20% of the time, presenting the opportunity to broaden your professional network and establish connections with new stakeholders.
• Proficiency in effectively managing a team of subject matter experts in Debt Services.
• Capable of modeling business processes to support product operational usage. Can produce artifacts such as process models, use cases, procedural guides and scenarios.

Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.
MUFG is an equal opportunity employer.