Director, Insurance Product Enablement

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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The Director, Insurance Product Enablement is accountable for end-to-end program management of all product initiatives, from assessment & design of new ideas to rollout. The Director, Product Enablement also has ownership of the insurance product development process, and actively seeks to improve the process by diagnosing issues and working with stakeholders to implement improvements that will accelerate time-to-market. This role builds and cultivates relationships with key partners including, product, pricing and risk, distribution, IT, operations and underwriting, and marketing to collaborate effectively in the product/solution development process. The focus of this role is leading the design and execution of an effective product development process that brings profitable, competitive and saleable products/solutions to market in a timely manner.
This role reports to Tracey Kropf, AVP, Insurance Product Development & Digital Advisor Experience
What will you do?
Product Development Process
Drives improvement of the product development process:

• Leads the end-to-end program management of all product initiatives, from assessment and design of new ideas to rollout, for a specific product category
• Lead internal stakeholders in the completion of early assessments and business case documentation
• Proactively identify program risks and collaborate with stakeholders to resolve or escalate as required
• Maintain a current state view of the end-to-end process for different categories of product initiatives: process steps, artefacts, stakeholders and timelines
• Monitor, manage and report on the progress of initiatives to ensure they are meeting the needs and objectives of the organization
• Lead internal stakeholders in the completion of detailed initiative build milestones and approvals
• Leads the implementation of development process improvements to accelerate time to market and improve the quality of product initiatives
• Monitor and analyze initiative adoption and performance metrics to identify development process improvement initiatives
• Leading the implementation and execution of development projects, working with the Insurance Solutions platform on the technology build, and ensuring a successful hand-off to product management for post launch support.
• Provide overall program management tracking of go-to-market and operational readiness plans, identifying dependencies and risks to delivery
• Conduct post-implementation retrospectives, seeking feedback from internal stakeholders

Leadership

• Provide leadership, mentorship and management to the Product Enablement Manager(s)
• Build and foster strong relationships with internal and external partners to lead and guide projects through ideation to execution

Process Improvement

• Champion new process changes to enhance the product/solution development process, expediting delivery times and/or reducing costs

What do you need to succeed?

• Flexibility: Brings order to ambiguous situations, and demonstrates an ability to manage multiple concurrent initiatives, making effective judgements in prioritization of effort.
• In-depth understanding of the insurance product development process, from concept to go-to-market
• Strong program and project management skills and experience required
• Strong collaboration and partnership skills
• Assignments in a changing environment
• Excellent relationship-building skills – with both senior management and employee level
• Passion: for delivering solutions with a client first focus
• Demonstrated self-management and prioritization skills
• Drive for results: motivating the team to get the job done is natural for you
• Influencing: you have the ability to impact decisions within Insurance Solutions and with internal stakeholders
• Clear Communicator: You know how to get your message across effectively to all you collaborate with
• Strong stakeholder management and facilitation skills
• Solid understanding of individual life and health insurance, key markets and methods of distribution
• Excellent influencing skills sufficient to manage and execute the completion of projects and
• Relationship Management: Ability to establish and build healthy working relations and partnerships with leaders and peers

Education and Training

• MBA is an asset
• Bachelor’s or advanced degree in business
• Bilingualism (English/French) is an asset but not required
• 5-10 years experience within the financial services industry, with program management experience

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
105,000/105 000 - 165,900/165 900
Job Category:
Project Management - Process
Posting End Date:
27/06/2023