Director, Digital Strategy And Enablement

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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Role Summary
You can write, draw and tell an exciting story – a story guided by a vision, with goals achieved along the way, leading to rich rewards for Sun Life and its clients at the end. You can sketch it in diagrams, you can write it in words, and when you speak it others will sit forward and listen. It’s more than a story – it’s a dream, a plan and a conviction all in one. What you promise, others will believe, because you’ve thought it through a hundred times, analyzed every angle, dredged every data point, to arrive at … the answer.
Our intention is to build digital experiences that make our clients proud to be with Sun Life. To redefine how Canadians digitally interact and collaborate with Sun Life Canada, adding ease, effectiveness and convenience with each new feature we introduce. Across Sunlife.ca, our secure web experience and our mobile app, we’ll build a system suited to client’s changing needs and preferences. We’ll manage, measure and optimize this system continuously, deepening our insights and improving effectiveness.
Your role is to ensure we design and build amazing digital experiences that users love in the most effective and streamlined manner. You’ll lead a team devoted to this cause and will ensure they are clear on the roadmap and the capabilites required to build centrally to ensure cohesion of our digital ecosystem. You will be guided by your deep understanding of our clients, our competitors as well as digital innovators, and your close relationships with business and technology stakeholders. You will manage budget and resources carefully, aligning the spend to hit the sweet spot between client needs, business goals, and technology choices.
What will you do?

• Support our digital transformation mandate, creating meaningful interactions for clients in a One Sun way.
• Have a deep understanding of clients/ users, their needs, and pain points
• Understand user behaviour and usage of the product to inform ongoing refinement of product vision and feature pipeline
• This role will facilitate the alignment of key patterns and execute strategic builds, supported by an agile team to create cross BU digital client journeys.
• Drive alignment across business areas to ensure our digital roadmap is cohesive, actively partnering with other business areas for best results and optimal client experience
• Understand and stay at leading edge of existing market solutions/ components

What will you need to succeed?
Education and experience:

• Experience in applied business technology
• Degree in Technology, Marketing or Business
• 5+ plus years experience working on digital channels, preferably in the financial services industry

Competencies

• Strong skills at process definition and optimization, developing and building upon best practices
• Continuous learning mind-set in order to test-and-learn
• Analytical skills to develop or leverage reporting tools to measure performance of digital channels
• Excellent problem solving skills to analyze options and arrive at the best solution
• Broad financial services knowledge is nice to have
• Strong collaboration skills, working with cross-Business Unit governance groups across Sun Life Canada, contributing ideas for standards and processes that help Sun Life Financial stay aligned in digital channels
• Deep experience with agile product development
• Innovative thinking that can break down barriers and provide unique solutions
• Expert written and verbal communications skills
• Effective relationship builder with skills to influence
• Able to understand, influence and leverage internal IT talent and processes

What's In It For You?

• Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
• A friendly, collaborative and inclusive culture
• 20 days vacation per year and an innovative sabbatical program
• Flexible Benefits from the day you join to meet the needs of you and your family
• Competitive salary and bonus structure influenced by market range data
• Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.
• Pension, stock and savings programs to help build and enhance your future financial security

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
105,000/105 000 - 165,900/165 900
Job Category:
Marketing
Posting End Date:
13/08/2023