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Customer Enablement Specialist Jobs
Company | Enable |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-28 |
Posted at | 10 months ago |
About Enable
- Design and develop standardised learning content for all experience levels of our customers.
- Set milestones and metrics to measure new customers’ adaption speed to competency against our KPIs.
- Host introduction meetings during the implementation.
- Maintain templated content for common processes and topics for the team and customers to easily utilize.
- Create internal processes and playbooks to allow the team to drive customer meetings and onboarding.
- Work with our Product Marketing function to develop training plans to keep everyone abreast of new product features that are deployed by our Engineering team every 6 weeks.
- Work with external training providers to deliver impactful training programs for the customers.
- Design and own new customer training programs for all products and verticals.
- Produce communication paths to allow new customers to access expertise on common problems by ensuring our Help Center is complete, easy to access, and easy to understand.
- Ability to effectively prioritize tasks and deliver to deadlines.
- Experience in a fast-paced SaaS environment.
- Willingness to travel to our different office locations to deliver in person training where there is a business need.
- Desire and ability to quickly ramp up on new technologies.
- Willingness to learn about the Enable platform and become an expert to facilitate additional training opportunities.
- Proven record of accomplishment.
- Experience of Enablement or a similar training function.
- Strong problem-solving skills.
- Ability to work independently or collaboratively.
- Excellent interpersonal and written & verbal communication skills.
- Ability to own, manage, and iterate on initiatives within the team.
- Ability to break down and explain complex concepts.
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