Customer Success Enablement Manager

About Enable

Market forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in struggles to keep up with consumer expectations and increased disputes between partners.

At Enable, we believe in removing barriers between trading partners to create a healthier supply chain — and there’s no better way to do this than with rebates. Rebates drive partner behaviors, while increasing loyalty and trust. They help businesses and their trading partners better understand their data, boost their financial performance, mitigate risks, and drive efficiency and trust. When trading partners can make the best decisions for their businesses, everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.

That’s the core of what we’re doing at Enable: creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.

We are seeking a highly skilled Enablement Manager to join our Customer Success team. Our Customer Success Enablement team are involved in all things learning and development. They define, design, and develop new starter onboarding programs for all of Customer Success, develop content for the ramped team that enhance their skill set and prepare them for their next role, and create positive customer experience through external learning material.

The Enablement Manager will head up our Enablement team and will lead a team of enablement and operational experts to drive results while working closely with business partners, managers, and other stakeholders to design and implement programs that align with our business objectives, values, and culture. This role will be responsible for owning the strategic objectives to provide customers and Enablees with tools to facilitate best practices.

Responsibilities

• Develop, design and deliver CS Enablement objectives to support the Customer Success team’s OKRs. Own the communication of these objectives, progress, and achievements to the wider company.
• Monitor and analyze program data and metrics to assess effectiveness and make recommendations for improvement.
• Coordinate the consistent delivery of improvements to our customers’ training experience directly through tools such as our online Help Center.
• Effectively facilitate product and feature roll-outs across the CS team, including newsletters and other customer-facing material.
• Coordinate and support the creation and delivery of our internal enablement programs, ensuring high quality deliverables and supporting existing team members in refining their skills.
• Manage the development of our new starter training programs for all roles within Customer Success.
• Coach the Enablement team in the achievement of OKRs and personal growth plans.

Requirements

• Proven experience in program management, change management, and data analytics.
• Ability to collaborate to develop strategic plans across multiple business groups and establish and improve processes while surpassing existing standards to drive business needs.
• Proven ability to inspire, coach, train, and develop team members to consistently provide exceptional results.
• Ability to articulate Enable’s value proposition and differentiators in a tailored communication style to inspire positive results.
• High degree of ownership and accountability for all CS enablement programs.
• Strong facilitation skills with the ability to manage multiple stakeholders.
• Proven track record of achieving results in a cross-functional setting.

Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.