Customer Success Manager Jobs

Brief Summary of Company

At Globalfaces Direct, we work with North America's best charities to bring their fundraising goals to life by finding and engaging socially committed donors. Our vision is to acquire and retain more nonprofit donors than any other organization in North America.

Position Profile

Working within a team environment, the Customer Success Manager (CSM) will be responsible for oversight of the end-to-end client lifecycle including ongoing account management activities. The primary mandate of the CSM is to help GFD’s clients across North America drive top line revenue growth, furthering their impacts in the respective communities they serve.

The Customer Success Manager further drives value by ensuring accurate reporting that informs critical business and client decisions.

What you will do

• Establish, nurture and cultivate strong professional relationships with a diverse portfolio of charity partners.
• Analyze data and prepare forecasts to identify key KPIs that help our partners make sound business decisions.
• Prepare and lead weekly, quarterly and annual client presentations.
• Work to understand GFD’s partner’s needs and present relevant solutions that drive top line revenue for both GFD and our charity partners.
• Develop, maintain, review and deliver weekly client update reports, ensuring GFD’s clients’ KPIs are on-track and inline.
• Provide exceptional account oversight by taking complete ownership of the success of each client relationship.

What you will bring to Globalfaces

Your Experience

• 2-5 years of relevant experience in a B2B sales, business development or account management role.

Your Skills, Competencies, Knowledge & Abilities

• High energy – You’ve got the capacity to work effectively in a rapid pace, tight deadline work environment.
• Personable with a high EQ – You’re highly adept at working with people and you’re a natural at building strong relationships with people at all levels of the organization.
• Inherent initiative – You have the ability to identify inefficiencies and you innately take appropriate action.
• Multitasker – You’re capable of managing multiple clients/projects at once, adhering to strict deadlines and you possess superior organizational skills.
• Wordsmith – You possess outstanding verbal and written communication skills and are comfortable presenting in both virtual and live environments.
• Trustworthy – You maintain the highest levels of integrity and professionalism and can be trusted to be discreet with confidential information.
• Farmer with a touch of hunter – You relish the opportunity to build relationships from the ground up and you also enjoy presenting new business opportunities to those established relationships.
• Team player – You’re an all-for-one and a one-for-all type of collaborative team player.

Your Technical Skills

• Strong MS Office skills and familiarity, particularly in Excel and PowerPoint.
• Familiarity and proficiency with Google Suite applications and programs.
• Experience with business intelligence software, notably Power BI is an asset

Your Education

• Combination of relevant education and work experience
• Post-secondary degree in Business, Communications, Project Management or related discipline, OR

What GFD Offers You

• A competitive base salary and generous bonus opportunity
• The opportunity to grow your career in account management at a rapid pace while learning also learning how to analyze data and make sound business decisions
• Paid sick days and comprehensive benefit packages
• Meaningful opportunities for community engagement through volunteering opportunities
• An open, inclusive and diverse working environment

Additional Information

Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check. Candidates must be legally entitled to work in Canada at the time of their application.

Accessibility

Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Recruiting Manager if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.