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Customer Success Account Manager Jobs

Customer Success Manager - Saas
By Direct IT Recruiting Inc. At Mississauga, Ontario, Canada
· Provide strategic direction, development, and management of post-sales operations to drive quality and consistency
· Partner with peers to scale processes for customer onboarding, training, success management, support, and advocacy
5+ years Customer Success Manager, SaaS, CRM, Leadership
5+ years of experience in a Customer Success
· Exceptional strategic, conceptual analytical thinking, and decision making skills
· Excellent English communication, presentation (written and oral), and organization skills
Customer Success Manager (Canada)
By Carrot Fertility At Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
Customer Success Account Management Manager - Public Sector
By Microsoft At Ottawa, Ontario, Canada
3+ years people management experience.
Project Management Institute (PMI) or equivalent Project Management certification.
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
5+ years relevant work experience within customer industry.
3+ years experience managing a consumption portfolio.
Director Of Customer Success & Account Management
By roomvu At Canada
Demonstrated experience in building compelling business cases backed by data to introduce new processes;
Experience in interpreting data analytics and deriving insights that drive customer value;
Amazing communication skills. You're going to be the face of Sapling to our customers, after all.
Dental Care, Private Practitioner and Extra Health benefits
5+ years of experience in Customer Success or similar role in a B2B SaaS business,
Proven ability to understand customers and the importance of process and technology;
Customer Success Manager Jobs
By The Answer Company At New Westminster, British Columbia, Canada
2 years experience in account/customer success management within the software industry;
Provide account management for direct services customers;
Ensure consistent adherence to project methodology, guidelines, and project management tools while recognizing and being flexible to individual customer needs;
Develop and manage project plans, budgets, task lists, change control, and risk management reporting.
Time management and the ability to prioritize and delegate tasks;
Focus on customer success and retention – supporting an excellent customer experience;
Customer Success Manager (Csm)
By Together Software At Toronto, Ontario, Canada
3+ years of experience in Customer Success, Account Management, and/or relevant experience in other customer-facing roles
Cultivate and manage customer relationships to boost Together product adoption, driving retention, upselling and elevating Net Revenue Retention (NRR)
Collaborate closely with the Director of Customer Success to refine structures, processes and automations, enhancing the customer experience with Together
Proven experience in identifying business opportunities for customers and increasing adoption and utilization of company products
Experience collaborating with cross-functional teams
Skilled in influencing executives within customer organizations
Customer Success Manager (Canada)
By Carrot Fertility At Toronto, Ontario, Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
Customer Success Manager Jobs
By Globalfaces Direct At North York, Ontario, Canada
2-5 years of relevant experience in a B2B sales, business development or account management role.
Your Skills, Competencies, Knowledge & Abilities
Post-secondary degree in Business, Communications, Project Management or related discipline, OR
Combination of relevant education and work experience
Multitasker – You’re capable of managing multiple clients/projects at once, adhering to strict deadlines and you possess superior organizational skills.
Wordsmith – You possess outstanding verbal and written communication skills and are comfortable presenting in both virtual and live environments.
Customer Success Manager - Remote
By Arete At Chiasson Office, New Brunswick, Canada
5+ years’ experience involving work directly related to listed skill areas and equivalent to abilities
Assists customer with Vendor Management, Contract renewals and negotiations, IT Roadmap and short- term and long-term budgeting.
May perform other duties as assigned by management.
Manages and maintains executable operational plans in line with objectives and contractual commitments
Works in conjunction with Managed Services operations and sales leads develop, maintain, innovate, and deliver onboarding and new-hire training.
Understanding and working knowledge of common critical network protocols and layer 7 technologies
Customer Account Manager Jobs
By 6ix Management At Oshawa, Ontario, Canada
1-3 years of experience in account management, a client-facing role, or similar leadership and mentorship type position
Attitude, Skills, and Attributes Needed for the Customer Account Manager:
Build and manage strong, reliable relationships at all levels, internally and externally
Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind
Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations
Drive day-to-day communication with internal executives and clients and ensure campaign success
Manager, Customer Success (Account Manager)
By Youthfully At Canada
Ability to manage a portfolio of customers and promote value through an excellent customer experience.
Experience in education, coaching, or edtech.
Proactively identify opportunities to introduce students to new coaching offerings, expanding their relationship with Youthfully.
1-3 years of proven experience in a customer-facing role.
Excellent communication and relationship-building skills.
Desire to grow within the team to take on leadership responsibilities.
Customer Success Manager - Canada
By ServiceNow At Toronto, Ontario, Canada
5+ years of experience providing customer professional services or related business support
Experience resolving issues through analysis
ServiceNow accreditations or certifications a plus
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using Success Plays in the Success Platform
Customer Success Manager Jobs
By Esko At London, Ontario, Canada
Your responsibilities as a Customer Success Manager at Esko, include:
Your Education and/or Background Experience will have:
Advocate customer needs & issues cross-departmentally and manage customer concerns and escalations that may impact the customer’s relationship with Esko
Champion opportunities to consistently improve the customer experience
10+ years of experience in customer service or customer success position
Bachelor's or master's degree (or equivalent professional qualification)
Customer Account Manager Jobs
By Abstract Management Group At Markham, Ontario, Canada
1-3 years of Customer Account Management, Sales, Client Facing and/or entry-level experience is required
Experience and skills we are looking for from our entry-level Customer Account Manager:
Outstanding time management and follow-up
Requirements of our entry-level Customer Account Manager:
Support and collaborate with other entry-level Customer Account Manager team members to ensure the quality of work and hit KPI’s
Excellent written and verbal communication skills
Customer Account Manager Jobs
By Focus Acquisitions At Surrey, British Columbia, Canada
1-3 years of experience in account management, a client-facing role, or similar leadership and mentorship type position
Attitude, Skills, and Attributes Needed for the Customer Account Manager:
Build and manage strong, reliable relationships at all levels, internally and externally
Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind
Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations
Drive day-to-day communication with internal executives and clients and ensure campaign success
Customer Account Manager Jobs
By UW Mississauga At Mississauga, Ontario, Canada
1-3 years of experience in account management, a client-facing role, or similar leadership and mentorship type position
Attitude, Skills, and Attributes Needed for the Customer Account Manager:
Build and manage strong, reliable relationships at all levels, internally and externally
Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind
Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations
Drive day-to-day communication with internal executives and clients and ensure campaign success
Customer Success Account Management - Manager
By Microsoft At Toronto, Ontario, Canada
5+ years people management experience.
Project Management Institute (PMI) or equivalent Project Management certification.
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
7+ years relevant work experience within customer industry.
5+ years experience managing a consumption portfolio.
Customer Account Manager Jobs
By 6ix Management At Ajax, Ontario, Canada
1-3 years of experience in account management, a client-facing role, or similar leadership and mentorship type position
Attitude, Skills, and Attributes Needed for the Customer Account Manager:
Build and manage strong, reliable relationships at all levels, internally and externally
Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind
Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations
Drive day-to-day communication with internal executives and clients and ensure campaign success
Senior Account Success Manager
By CCi Global Technologies At Burlington, Ontario, Canada
Proven experience in account management, customer success, or sales in the software industry.
SaaS Account Management: 8 years (required)
Lead a team of proven junior Account Success Managers.
Develop a thorough understanding of our products and service offerings to better serve customers.
Conduct regular business reviews with customers to review product usage, identify areas for improvement, and present new features or offerings.
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Customer Success Account Manager
By Microsoft At Calgary, Alberta, Canada
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
5+ years relevant work experience within customer industry.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Embody our culture and values

Are you looking for an opportunity to make a real impact? Join our team as a Customer Success Account Manager and help us create lasting relationships with our customers! You'll be responsible for ensuring our customers have a positive experience with our products and services, and you'll be the go-to person for any customer inquiries or issues. If you're passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview A Customer Success Account Manager is responsible for managing customer relationships and ensuring customer satisfaction. They work closely with customers to understand their needs and provide solutions to meet those needs. They also work with internal teams to ensure customer success. Detailed Job Description

A Customer Success Account Manager is responsible for managing customer relationships and ensuring customer satisfaction. They work closely with customers to understand their needs and provide solutions to meet those needs. They also work with internal teams to ensure customer success. Responsibilities include:

• Developing and maintaining strong customer relationships
• Understanding customer needs and providing solutions
• Working with internal teams to ensure customer success
• Analyzing customer data to identify trends and opportunities
• Developing and implementing customer success strategies
• Managing customer accounts and ensuring customer satisfaction
• Resolving customer issues and providing support
• Providing feedback to internal teams on customer needs
• Keeping up to date on industry trends and best practices
• Participating in customer events and conferences
Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to build relationships and collaborate with internal teams
• Ability to manage multiple customer accounts
• Knowledge of customer success strategies and best practices
• Knowledge of customer data analysis and reporting
• Ability to work independently and manage time effectively
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least 3 years of experience in customer success, account management, or related field
• Experience with customer data analysis and reporting
• Knowledge of customer service principles and practices
• Knowledge of customer success strategies and best practices
Job Knowledge
• Knowledge of customer success strategies and best practices
• Knowledge of customer data analysis and reporting
• Knowledge of customer service principles and practices
• Knowledge of industry trends and best practices
Job Experience
• At least 3 years of experience in customer success, account management, or related field
• Experience with customer data analysis and reporting
• Experience with customer service principles and practices
Job Responsibilities
• Developing and maintaining strong customer relationships
• Understanding customer needs and providing solutions
• Working with internal teams to ensure customer success
• Analyzing customer data to