Director Of Customer Success & Account Management

www.roomvu.com

We’re looking for a Customer Success Manager to join us at roomvu family. If you are looking for a job in the tech industry and enjoy working in fast paced, startup environments, wearing multiple hats, then your search ends here. roomvu is growing fast, and we need some help with the customer management and retention of our company.

To help our growing agents, we need an amazing customer success manager like you, to hand hold Real Estate Agents, teach them about the best techniques to get leads, and get more exposure on their social media. The role requires you to follow up with newly joined customers, educating them and making sure they are happy with the service.

As such, we need passionate operators to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., onboarding, support, services, adoption, advocacy, retention, etc.).

We are looking for candidates with diverse backgrounds and experience preferably in the REAL ESTATE industry, who are aligned with our values and vision. We expect you to have great communication and organization skills and believe that success is a team sport.

Location: We are looking for someone in Vancouver, Canada. This would be a hybrid position to start, but we are looking to build a larger presence in Vancouver in the coming months at which point there would be more office days.

• Performance Metrics and Data Analysis: Proficiency in tracking and analyzing customer success metrics, generating reports, and presenting data-driven insights to guide strategic decision-making and drive customer satisfaction and retention .
• Demonstrated experience in building compelling business cases backed by data to introduce new processes;
• Proven ability to understand customers and the importance of process and technology;
• Strong empathy for customers AND passion for revenue and growth;
• Experience in interpreting data analytics and deriving insights that drive customer value;
• Strategic Thinking and Process Improvement: Proven ability to think strategically, identify inefficiencies in customer success processes, and implement improvements to increase efficiency, scalability, and customer satisfaction.
• Leadership and Team Management: Demonstrated experience leading and managing a customer success team, setting goals, and ensuring their success while fostering a collaborative and motivated environment.
• Amazing communication skills. You're going to be the face of Sapling to our customers, after all.
• Ability to work cross-functionally in a fast-paced startup environment;
• 5+ years of experience in Customer Success or similar role in a B2B SaaS business, preferably in the REAL ESTATE industry;

Roomvu is the Content Factory for real estate agents entirely automating content production, publishing, advertising, and ultimately customer acquisition, historically reserved for large real estate operations. Roomvu’s smart content factory picks the trending topics using A.I., creates realtor-branded videos based on the topic, automatically publishes the videos on their Social Media and captures leads for them. We source and create the content, publish it, and optimize their Social Media ad campaigns using A.I. Todate Roomvu has acquired 100,000+ customers across Vancouver, Toronto, L.A, S.F, Miami, NY. Roomvu Data is integrated with Most Real Estate Boards, Such as Vancouver, Toronto, California Real Estate Boards, so it is geographically relevant and credible. Our team is currently about 50+ people in 5 countries.

You can watch our intro video on youtube (https://www.youtube.com/watch?v=LCAaPi2LddA)

Other things roomvu offers:

• Weekly 'happy hour'
• Opportunity to grow
• Roomvu is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability,protected veteran status, and other statuses protected by law.
• Dental Care, Private Practitioner and Extra Health benefits
• PTO and paid holidays
• Fun team-building events and activities
• Salary and performance-based bonus
• Opportunities for professional development and advancement
• Tight-knit work environment of a small company

Roomvu has appeared on Inman News, TechCrunch, Forbes, Drastic Summit, Yahoo News, etc. Roomvu is backed by the National Association of Realtors’s Second Century Ventures and works with industry leaders in real estate to facilitate their growth.

• LinkedIn, Roomvu on Forbes, Roomvu on INMAN, Roomvu on NAR