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Customer Success Director Jobs

Senior Director, Partner Success (Careerascent) 100% Remote
By WPG.inc At Canada
Manage end-to-end relationship with corporate partners utilizing EAB’s technology from initial onboarding to platform implementation, through user training, problem-solving and consulting
Maintain up-to-date knowledge of competitors in early career recruitment space
Demonstrable analytical reasoning or quantitative analytical skills
Strong written and verbal communication skills
Use partner renewal conversation to identify portfolio growth opportunities
Provide insights from partner interactions to inform future research initiatives and new product development opportunities
Director Of Customer Success & Account Management
By roomvu At Canada
Demonstrated experience in building compelling business cases backed by data to introduce new processes;
Experience in interpreting data analytics and deriving insights that drive customer value;
Amazing communication skills. You're going to be the face of Sapling to our customers, after all.
Dental Care, Private Practitioner and Extra Health benefits
5+ years of experience in Customer Success or similar role in a B2B SaaS business,
Proven ability to understand customers and the importance of process and technology;
Director Of Customer Success
By moozoom At Montreal, Quebec, Canada
Use and manage our customer relationship management (CRM).
BA in Education, with teaching experience in the K-12 space.
4-8+ years of Customer Success or Sales experience in the K-12 Edtech space (Mandatory).
2-4 years of experience in managing a team.
Experience in onboarding clients to use interactive learning platform.
Strong written and verbal communication skills.
Director, Customer Success Manager
By Mastercard At Ontario, Canada
Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior-level relationships and negotiations.
Possess strong presentation, verbal, and written communication skills
Project manage client initiatives – both internally and externally
4+ years’ experience leading end user facing loyalty programs
Strong oral presentation skills and ability to assist in presentation development.
Experience with end user facing marketing programs, like loyalty or customer engagement.
Director Of Customer Success
By Connective Intelligence Inc. At Toronto, Ontario, Canada
• Minimum 3 Year experience in leading teams through change management processes.
• Excellent organizational skills, with strong attention to detail
• Strong ability to project manage and execute on plan engaging employees and customers throughout.
• Develops systems and processes that deliver on a proactive customer experience and success.
This role is responsible for overall retention of our customers and for approving customer-centric policies.
• University Degree with a focus on Business Administration (preferred)
Director Of Customer Success
By Blue Charm At Halifax, Nova Scotia, Canada
Remote work environment - work from home or from our HQ in Halifax
Oversee the end-to-end client experience, from onboarding and implementation to ongoing engagement and renewals
Manage the development of data dashboards, insights reports, and other deliverables as requested by clients from time to time
5-7 years experience managing B2B Customer Success teams with demonstrated success meeting and exceeding retention goals
Experience in a fast-paced, startup environment
Maintain and create SOPs to document and standardize key processes
Director, Operations And Customer Success - Canada
By D2L At Toronto, Ontario, Canada
Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
Thorough understanding of business management, forecasting strategy and techniques
Experience implementing either educational technology initiatives, online learning programs, or partnership programs
Experience managing clients within the field of education – external and internal – and of varying sizes
Produce and actively participate in knowledge sharing as well as professional development initiatives
Ability to cross-functionally manage operations within a matrixed department
Senior Director, People & Organizational Success
By Affirm At Hamilton, Ontario, Canada
Provide change management expertise and education in support of organizational change initiatives
Embed a consistent behavioral framework across talent review, performance management, succession planning and promotions
Some Key Highlights Of Our Benefits Package Include
Oversee the strategy and enhancements to onboarding programs for new hires at all levels, including orientation and training
Build and develop a People & Organizational Success team that is productive, effective, engaged and thriving
Strength in leveraging talent and organizational trends, data, and insights to influence decision making
Customer Success Director Jobs
By Red Oak Technologies Inc. At Ontario, Canada
- Extensive experience in customer relationship management, closing deals, and developing long-term client relationships.
- Outstanding team management abilities.
- Oversee a team of managers who support all clients.
- Present to and influence potential and existing customers using excellent communication skills.
- Executive-level planning and strategizing skills.
- Develop and maintain trusted, long-term relationships with C-suite partner leaders.
Director Of Customer Success
By DataVisor At Ontario, Canada
Partner with the Sales team on relationship management, renewal, and upsell executions
Lead remote or onsite QBRs to present solution values to and align priorities with customer teams
Great communication and presentation skills
Experience of building dashboards for business intelligence and/or detection system monitoring
Strong sense of project ownership, and multitasking skills in a fast pace environment
Excellent data analytics skills using tools like SQL, Python, R.
Director, Customer Success (Equest)
By BCJobs At Victoria, British Columbia, Canada
Business development knowledge and, ideally, experience growing a business.
Resolving customer service related issues & contribute towards improving overall customer experience.
HR Responsibilities for the Support Department.
Manage the support database for the current software support ticketing system
Deep understanding of software businesses, including knowledge of both the subscription and license/maintenance models, hosting as well as on-premise solutions.
Knowledge of local government domain, especially Community Development processes.
Director Of Customer Success
By DoctusTech At Canada
Good understanding of account management and customer success OKRs, KPIs and ROI
Lead, manage and grow a CS Operations team (currently 2)
Bachelors' Degree or equivalent experience
5+ years of experience in a customer-facing role, ideally in the SaaS world
Experience working at an early stage startup
Proven ability to plan and manage the operational process for maximum efficiency and productivity
Senior Director, Customer Success
By Athennian At Toronto, Ontario, Canada
Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Excellent verbal and written communication skills
Drive Customer Success outcomes through increased renewal and expansion rates, decreased churn, improved customer health scores, and driving advocacy and reference-ability
Strategize and execute on initiatives to achieve team-level goals, including but not limited to churn reduction, user adoption, customer satisfaction, etc
Define and optimize customer lifecycle by mapping customer journey with standardized intervention points and identifying opportunities for continuous improvement.
Closely monitor accounts to spot churn risks and implement proactive interventions
Director Customer Support Jobs
By E-SMART At Montreal, Quebec, Canada
5+ years experience in customer support management
The company offers various benefits to regular, full-time employees including:
Strong presentation, interpersonal, and communication skills
· Good work-life balance (including flexible work schedule and hybrid remote work options)
Developing customer service strategies with a focus on customer satisfaction and retention.
Managing the customer service team and ensuring that customer service goals are met.
Director, Customer Success Jobs
By OfferFit At Canada
Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
Work closely with the OfferFit sales team to drive renewals & upsell opportunities
Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
Our customers really love working with us! Check out what they have to say about OfferFit here: https://offerfit.ai/content?type=case-study
Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
Customer Success Director Jobs
By CyberCoders At Vancouver, British Columbia, Canada
By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews
At least 5 years of customer success experience, preferably with fintech experience
Work remote from anywhere in Canada or the US
Customer Success Director Jobs
By CyberCoders At Toronto, Ontario, Canada
By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews
At least 5 years of customer success experience, preferably with fintech experience
Work remote from anywhere in Canada or the US
Senior Director, Customer Success
By Euna Solutions (Formerly GTY Technology) At Canada
Strong leadership and management skills, with experience managing teams of managers, supervisors, and individual contributors.
Develop and manage the customer experience budget, ensuring resources are allocated effectively to achieve desired outcomes. Approve team expenses.
10+ years of experience in customer experience, customer success, or related fields, with at least 5 years in a leadership role.
Excellent communication skills, with the ability to communicate effectively with customers, employees, and executives at all levels of the organization.
Strong analytical skills, with the ability to develop and maintain metrics to measure customer satisfaction and retention.
Experience working in a software or technology company is preferred.
Director, Retail Operations And Customer Success
By Yurek Pharmacy & Home Healthcare At London, Ontario, Canada
Education Assistance Program for approved courses to upgrade knowledge/skills.
10+ years leadership experience in a sales or business development role
Experience in a healthcare retail or durable medical equipment environment (preferred)
Health/Dental/Life insurance benefits package, where the cost is employer subsidized.
Provide strategic leadership to a team of Sales professionals and leaders.
Establish annual and multi-year goals and financial performance targets for the Retail function ensuring alignment to the Company Strategy
Director Of Customer Success
By Wyvern At Calgary, Alberta, Canada
Manage Wyvern’s Early Adopter Program customer accounts
Serve as the conduit between Sales and Finance
We give ample vacation time, a health benefits package, professional development opportunities, and stock options.
At Wyvern, your responsibilities will include:
Establish Wyvern’s Customer Success Program
Develop Wyvern’s Customer onboarding material

Are you an experienced Customer Success Director looking for an opportunity to make an impact? We are looking for a passionate leader to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a track record of success in customer success, we want to hear from you!

Overview The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. Detailed Job Description The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. The Customer Success Director will be responsible for developing and executing customer success plans, creating customer success metrics, and managing customer relationships. The Customer Success Director will also be responsible for identifying customer needs and developing strategies to meet those needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to build and maintain customer relationships
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Knowledge of sales and marketing strategies
• Ability to identify customer needs and develop strategies to meet those needs
• Knowledge of customer service best practices
• Ability to manage customer relationships
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer success strategies and tactics
• Knowledge of sales and marketing strategies
• Knowledge of customer relationship management
Job Experience
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
Job Responsibilities
• Develop and execute customer success plans
• Create customer success metrics
• Manage customer relationships
• Identify customer needs and develop strategies to meet those needs
• Provide customer service and support
• Analyze customer data and develop customer success plans
• Monitor customer satisfaction and loyalty
• Develop and implement customer success strategies and tactics