Director Of Technical Customer Success Jobs

Demonstrated experience in building compelling business cases backed by data to introduce new processes;

Experience in interpreting data analytics and deriving insights that drive customer value;

Amazing communication skills. You're going to be the face of Sapling to our customers, after all.

Dental Care, Private Practitioner and Extra Health benefits

5+ years of experience in Customer Success or similar role in a B2B SaaS business,

Proven ability to understand customers and the importance of process and technology;

Experience Bonus: If you've played the factory or operations game before, that's a super plus!

Enhance your culinary skills with our exciting online cooking adventures, joined by fellow food enthusiasts

Discover tranquility in our cozy Pods, offering a peaceful working space

Problem Solver: Check in with customers regularly to quickly fix any issues they have. Keep things running smoothly

Idea Master: Study how customers use our software. Share cool ideas to make it even better for them

Software Detective: Watch how well our software works. Tell the team how to make it even more awesome and useful

Use and manage our customer relationship management (CRM).

BA in Education, with teaching experience in the K-12 space.

4-8+ years of Customer Success or Sales experience in the K-12 Edtech space (Mandatory).

2-4 years of experience in managing a team.

Experience in onboarding clients to use interactive learning platform.

Strong written and verbal communication skills.

Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior-level relationships and negotiations.

Possess strong presentation, verbal, and written communication skills

Project manage client initiatives – both internally and externally

4+ years’ experience leading end user facing loyalty programs

Strong oral presentation skills and ability to assist in presentation development.

Experience with end user facing marketing programs, like loyalty or customer engagement.

• Minimum 3 Year experience in leading teams through change management processes.

• Excellent organizational skills, with strong attention to detail

• Strong ability to project manage and execute on plan engaging employees and customers throughout.

• Develops systems and processes that deliver on a proactive customer experience and success.

This role is responsible for overall retention of our customers and for approving customer-centric policies.

• University Degree with a focus on Business Administration (preferred)

Remote work environment - work from home or from our HQ in Halifax

Oversee the end-to-end client experience, from onboarding and implementation to ongoing engagement and renewals

Manage the development of data dashboards, insights reports, and other deliverables as requested by clients from time to time

5-7 years experience managing B2B Customer Success teams with demonstrated success meeting and exceeding retention goals

Experience in a fast-paced, startup environment

Maintain and create SOPs to document and standardize key processes

Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus

Thorough understanding of business management, forecasting strategy and techniques

Experience implementing either educational technology initiatives, online learning programs, or partnership programs

Experience managing clients within the field of education – external and internal – and of varying sizes

Produce and actively participate in knowledge sharing as well as professional development initiatives

Ability to cross-functionally manage operations within a matrixed department

Previous experience in a similar aviation asset management role and / or management role in an international environment asset.

Provide technical support for the management of leased aircraft.

Management and tracking of the assets' major components (Props and Gear), APU.

Depending on qualifications, selected candidates may be offered a role at a more appropriate level.

Avmax Group offers a competitive compensation package including an optimal benefits plan and pension plan.

Possess the aptitude to quickly understand our client's business and operational activities and capabilities.

- Extensive experience in customer relationship management, closing deals, and developing long-term client relationships.

- Outstanding team management abilities.

- Oversee a team of managers who support all clients.

- Present to and influence potential and existing customers using excellent communication skills.

- Executive-level planning and strategizing skills.

- Develop and maintain trusted, long-term relationships with C-suite partner leaders.

Partner with the Sales team on relationship management, renewal, and upsell executions

Lead remote or onsite QBRs to present solution values to and align priorities with customer teams

Great communication and presentation skills

Experience of building dashboards for business intelligence and/or detection system monitoring

Strong sense of project ownership, and multitasking skills in a fast pace environment

Excellent data analytics skills using tools like SQL, Python, R.

Business development knowledge and, ideally, experience growing a business.

Resolving customer service related issues & contribute towards improving overall customer experience.

HR Responsibilities for the Support Department.

Manage the support database for the current software support ticketing system

Deep understanding of software businesses, including knowledge of both the subscription and license/maintenance models, hosting as well as on-premise solutions.

Knowledge of local government domain, especially Community Development processes.

Good understanding of account management and customer success OKRs, KPIs and ROI

Lead, manage and grow a CS Operations team (currently 2)

Bachelors' Degree or equivalent experience

5+ years of experience in a customer-facing role, ideally in the SaaS world

Experience working at an early stage startup

Proven ability to plan and manage the operational process for maximum efficiency and productivity

Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Excellent verbal and written communication skills

Drive Customer Success outcomes through increased renewal and expansion rates, decreased churn, improved customer health scores, and driving advocacy and reference-ability

Strategize and execute on initiatives to achieve team-level goals, including but not limited to churn reduction, user adoption, customer satisfaction, etc

Define and optimize customer lifecycle by mapping customer journey with standardized intervention points and identifying opportunities for continuous improvement.

Closely monitor accounts to spot churn risks and implement proactive interventions

Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations

Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition

Work closely with the OfferFit sales team to drive renewals & upsell opportunities

Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap

Our customers really love working with us! Check out what they have to say about OfferFit here: https://offerfit.ai/content?type=case-study

Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.

5+ years of experience in Customer Success or similar role in a B2B SaaS business;

Demonstrated experience in building compelling business cases backed by data to introduce new processes;

Experience in interpreting data analytics and deriving insights that drive customer value;

Amazing communication skills. You're going to be the face of Sapling to our customers, after all.

Proficiency and experience with Google Analytics (or similar web analytics tools), social media, and accessibility standards.

This role includes responsibilities for Customer Success activities (e.g., onboarding, support, services, adoption, advocacy, retention, etc.).

By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth

Implement scalable techniques and seek out chances for process optimization to improve the overall client experience

Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers

Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews

At least 5 years of customer success experience, preferably with fintech experience

Work remote from anywhere in Canada or the US

By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth

Implement scalable techniques and seek out chances for process optimization to improve the overall client experience

Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers

Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews

At least 5 years of customer success experience, preferably with fintech experience

Work remote from anywhere in Canada or the US

Strong leadership and management skills, with experience managing teams of managers, supervisors, and individual contributors.

Develop and manage the customer experience budget, ensuring resources are allocated effectively to achieve desired outcomes. Approve team expenses.

10+ years of experience in customer experience, customer success, or related fields, with at least 5 years in a leadership role.

Excellent communication skills, with the ability to communicate effectively with customers, employees, and executives at all levels of the organization.

Strong analytical skills, with the ability to develop and maintain metrics to measure customer satisfaction and retention.

Experience working in a software or technology company is preferred.

Education Assistance Program for approved courses to upgrade knowledge/skills.

10+ years leadership experience in a sales or business development role

Experience in a healthcare retail or durable medical equipment environment (preferred)

Health/Dental/Life insurance benefits package, where the cost is employer subsidized.

Provide strategic leadership to a team of Sales professionals and leaders.

Establish annual and multi-year goals and financial performance targets for the Retail function ensuring alignment to the Company Strategy

Manage Wyvern’s Early Adopter Program customer accounts

Serve as the conduit between Sales and Finance

We give ample vacation time, a health benefits package, professional development opportunities, and stock options.

At Wyvern, your responsibilities will include:

Establish Wyvern’s Customer Success Program

Develop Wyvern’s Customer onboarding material