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Head Of Customer Success Jobs

Head Of Sales And Customer Success
By eState Planner At Ontario, Canada

e-State Planner , a thriving B2B legal tech start up, is looking for a Head of Sales and Customer Success. You are excited by the prospect of taking eState Planner to the next level. Our best in ...

Director Of Customer Success & Account Management
By roomvu At Canada
Demonstrated experience in building compelling business cases backed by data to introduce new processes;
Experience in interpreting data analytics and deriving insights that drive customer value;
Amazing communication skills. You're going to be the face of Sapling to our customers, after all.
Dental Care, Private Practitioner and Extra Health benefits
5+ years of experience in Customer Success or similar role in a B2B SaaS business,
Proven ability to understand customers and the importance of process and technology;
Director Of Customer Success
By moozoom At Montreal, Quebec, Canada
Use and manage our customer relationship management (CRM).
BA in Education, with teaching experience in the K-12 space.
4-8+ years of Customer Success or Sales experience in the K-12 Edtech space (Mandatory).
2-4 years of experience in managing a team.
Experience in onboarding clients to use interactive learning platform.
Strong written and verbal communication skills.
Director Of Customer Success
By Connective Intelligence Inc. At Toronto, Ontario, Canada
• Minimum 3 Year experience in leading teams through change management processes.
• Excellent organizational skills, with strong attention to detail
• Strong ability to project manage and execute on plan engaging employees and customers throughout.
• Develops systems and processes that deliver on a proactive customer experience and success.
This role is responsible for overall retention of our customers and for approving customer-centric policies.
• University Degree with a focus on Business Administration (preferred)
Director Of Customer Success
By Blue Charm At Halifax, Nova Scotia, Canada
Remote work environment - work from home or from our HQ in Halifax
Oversee the end-to-end client experience, from onboarding and implementation to ongoing engagement and renewals
Manage the development of data dashboards, insights reports, and other deliverables as requested by clients from time to time
5-7 years experience managing B2B Customer Success teams with demonstrated success meeting and exceeding retention goals
Experience in a fast-paced, startup environment
Maintain and create SOPs to document and standardize key processes
Director Of Customer Success
By DataVisor At Ontario, Canada
Partner with the Sales team on relationship management, renewal, and upsell executions
Lead remote or onsite QBRs to present solution values to and align priorities with customer teams
Great communication and presentation skills
Experience of building dashboards for business intelligence and/or detection system monitoring
Strong sense of project ownership, and multitasking skills in a fast pace environment
Excellent data analytics skills using tools like SQL, Python, R.
Director Of Customer Success
By DoctusTech At Canada
Good understanding of account management and customer success OKRs, KPIs and ROI
Lead, manage and grow a CS Operations team (currently 2)
Bachelors' Degree or equivalent experience
5+ years of experience in a customer-facing role, ideally in the SaaS world
Experience working at an early stage startup
Proven ability to plan and manage the operational process for maximum efficiency and productivity
Manager Of Customer Success
By roomvu At Vancouver, British Columbia, Canada
5+ years of experience in Customer Success or similar role in a B2B SaaS business;
Demonstrated experience in building compelling business cases backed by data to introduce new processes;
Experience in interpreting data analytics and deriving insights that drive customer value;
Amazing communication skills. You're going to be the face of Sapling to our customers, after all.
Proficiency and experience with Google Analytics (or similar web analytics tools), social media, and accessibility standards.
This role includes responsibilities for Customer Success activities (e.g., onboarding, support, services, adoption, advocacy, retention, etc.).
Head Of Client Success
By ENDVR At Greater Montreal Metropolitan Area, Canada
7+ years of experience in a revenue-generating account expansion Client Success role
2+ years of experience managing a Client Success team
Experience engaging and building relationships with multiple stakeholders within strategic partnership teams
Strong communication skills with an ability to connect with stakeholders at varying levels of technical expertise
Experience overseeing both Client Success and Customer Support teams
Experience selling solutions with ongoing value-streams to B2B customers
Senior Manager Of Strategy & Planning For Customer Success & Innovation
By Atlassian At Canada
Management experience leading a distributed team
Nurture a team of experienced business analysts and market strategists (i.e., segment leaders)
Collaborate well with a multi-functional team, including all post-sales field functions and product, marketing, sales, and finance
Build new methodologies and techniques to solve business problems and attain a higher level of leadership responsibilities within the team
8+ years experience in a combination of Software/Tech industry corporate strategy, strategy consulting, or product role
Business sense and experience with different Go-to-Market models in the B2B SaaS space
Director Of Customer Success
By Wyvern At Calgary, Alberta, Canada
Manage Wyvern’s Early Adopter Program customer accounts
Serve as the conduit between Sales and Finance
We give ample vacation time, a health benefits package, professional development opportunities, and stock options.
At Wyvern, your responsibilities will include:
Establish Wyvern’s Customer Success Program
Develop Wyvern’s Customer onboarding material
Head Of Customer Success / Responsable Du Succès Client (Remote)
By GlobalVision At Canada
Manage, hire, mentor, and develop world-class Customer Success, Professional Services & Support functions.
You have strong written communication skills (this is key to succeeding in an asynchronous workplace like ours).
3+ years managing a high performing SaaS customer experience team.
Previous experience working with enterprise customers.
Leadership experience in a SaaS company ($20-$50M in revenue).
Optimize the onboarding and success journey for our customers.
Head Of Customer Retention
By RockWallet At Canada
·Detail-oriented with excellent organizational and project management skills.
·Strong understanding of customer lifecycle management and strategies for increasing customer satisfaction and retention.
·Experience managing a team and demonstrated leadership abilities.
This role is remote with a preference for applicants in the Eastern Time Zone (ET).
·Proven experience in customer retention, customer success, or a similar role within the marketing function.
·Excellent analytical skills with the ability to interpret data and metrics to drive decision-making.
Vp Of Customer Success
By Noibu At Ottawa, Ontario, Canada
You bring a multi-disciplinary experience across various Customer Success functions, including Onboarding, Solutions Engineering, Support, CS Management, and CS Ops
Identify KPIs and metrics to measure team performance and manage your team to those goals and outcomes
Strong leadership skills, with the ability to inspire and motivate a team
Strong commercial skills, including the ability to identify and capitalize on revenue expansion opportunities
Excellent communication and interpersonal skills, with the ability to engage and influence customers at all levels, including executive-level conversations
Experience in the e-commerce or dev tools industry is highly preferred
Director Of Customer Success (Remote)
By Talentify.io At Canada
Experience in Customer Success, Account Management, or similar client-facing roles, preferably in a B2B SaaS company
Experience with CRM software and project management tools
Develop strategies and implement processes to continually improve the overall client experience
Onboarding: Ensure every new customer is quickly and efficiently educated and launched with Spellbook’s offerings to ensure long-term success.
Document new features in our knowledge-base
Strong interpersonal skills to effectively build relationships with clients and stakeholders
Director Of Customer Success (Keela)
By Thrivity HR Consulting & Coaching Inc. At Vancouver, British Columbia, Canada
Hire, train, and mentor team members to ensure they have the necessary skills and knowledge to deliver exceptional customer experience.
Knowledge of customer success management tools and platforms, such as Hubspot and ChurnZero.
Optimize customer information management tools (e.g. Hubspot and ChurnZero) to ensure accurate and up-to-date data.
Develop and manage team budgets, including personnel, technology, and other resources.
Is results-oriented and skilled at both planning and hands-on execution.
5-7+ years of experience in customer success or related fields
Head Of Customer Success
By Requity Homes At Winnipeg, Manitoba, Canada
Use Hubspot and other software to manage all leads
+1 year of professional experience in sales, support or customer-facing role at a direct-to-consumer or SaaS industry
Previous startup experience is preferred
A strong customer focus with an ability to communicate financial concepts and lending requirements in plain language
Strong analytical and problem-solving skills
Excellent organizational skills and the ability to multitask and meet deadlines
Head Of Customer Experience And Engagement
By Neo Financial At Calgary, Alberta, Canada
Strong experience in Google Suite, MS Office and Web-based portal computer skills is an asset
You build and scale Customer Experience processes, implementing systems and best practices needed to deliver value for your team
You maintain a high level of expertise on Neo’s products and processes, and you share this knowledge with your team
You bring 10+ years experience in leading large teams (50 -100+), preferably in customer-facing roles
You have creative problem solving skills with a willingness to test solutions and iterate as required
You have exceptional written and verbal communication skills with acute attention to detail
Head Of Agency And Partners, Large Customer Sales
By Google At Toronto, Ontario, Canada
Experience in sales, business development and/or client relationship management.
Bachelor's degree or equivalent practical experience.
10 years of experience in digital marketing, advertising technology/marketing technology consulting or a customer-facing role.
3 years of experience managing teams, building team culture, and cultivating talent.
Experience in communications, branding planning, media planning and buying.
Experience presenting to executive-level audiences.
Senior Manager Of Customer Success
By Foodee At Canada
Partner with other members of the management team and contribute to Foodee’s overall strategy and plans.
3-5 years overseeing Customer Success or Account Management teams
Well-versed in SaaS sales processes and pipeline management
Partner with other leaders to develop and manage Foodee’s Marketing, Sales and Success process.
Revenue forecasting and churn modeling experience
Experience with creating & managing compensation plans

Are you looking for an exciting opportunity to lead a team of customer success professionals? We are looking for a Head of Customer Success to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing strategies to ensure customer success, driving customer satisfaction and loyalty, and leading a team of customer success professionals. If you have a passion for customer success and a track record of success, we want to hear from you!

Overview:

The Head of Customer Success is responsible for leading the customer success team and ensuring customer satisfaction and loyalty. This role is responsible for developing and executing strategies to increase customer retention, satisfaction, and loyalty. The Head of Customer Success will also be responsible for developing and managing customer success programs, creating customer success metrics, and managing customer success team members.

Detailed Job Description:

The Head of Customer Success is responsible for leading the customer success team and ensuring customer satisfaction and loyalty. This role will be responsible for developing and executing strategies to increase customer retention, satisfaction, and loyalty. The Head of Customer Success will also be responsible for developing and managing customer success programs, creating customer success metrics, and managing customer success team members. The Head of Customer Success will also be responsible for developing and managing customer success initiatives, such as customer onboarding, customer training, customer support, customer feedback, customer surveys, and customer retention.

What is Head Of Customer Success Job Skills Required?

• Excellent leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to develop and manage customer success programs
• Ability to create customer success metrics
• Ability to manage customer success team members
• Knowledge of customer service best practices
• Knowledge of customer success strategies

What is Head Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of developing and managing customer success programs
• Proven track record of creating customer success metrics
• Proven track record of managing customer success team members

What is Head Of Customer Success Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer success strategies
• Knowledge of customer onboarding, customer training, customer support, customer feedback, customer surveys, and customer retention

What is Head Of Customer Success Job Experience?

• 5+ years of customer success experience
• Proven track record of developing and managing customer success programs
• Proven track record of creating customer success metrics
• Proven track record of managing customer success team members

What is Head Of Customer Success Job Responsibilities?

• Lead the customer success team and ensure customer satisfaction and loyalty
• Develop and execute strategies to increase customer retention, satisfaction, and loyalty
• Develop and manage customer success programs
• Create customer success metrics
• Manage customer success team members
• Develop and manage customer success initiatives, such as customer onboarding, customer training, customer support, customer feedback, customer