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Director Of Customer Success Jobs

Head Of Sales And Customer Success
By eState Planner At Ontario, Canada

e-State Planner , a thriving B2B legal tech start up, is looking for a Head of Sales and Customer Success. You are excited by the prospect of taking eState Planner to the next level. Our best in ...

Director Of Customer Success & Account Management
By roomvu At Canada
Demonstrated experience in building compelling business cases backed by data to introduce new processes;
Experience in interpreting data analytics and deriving insights that drive customer value;
Amazing communication skills. You're going to be the face of Sapling to our customers, after all.
Dental Care, Private Practitioner and Extra Health benefits
5+ years of experience in Customer Success or similar role in a B2B SaaS business,
Proven ability to understand customers and the importance of process and technology;
Director Of Customer Success
By moozoom At Montreal, Quebec, Canada
Use and manage our customer relationship management (CRM).
BA in Education, with teaching experience in the K-12 space.
4-8+ years of Customer Success or Sales experience in the K-12 Edtech space (Mandatory).
2-4 years of experience in managing a team.
Experience in onboarding clients to use interactive learning platform.
Strong written and verbal communication skills.
Director, Customer Success Manager
By Mastercard At Ontario, Canada
Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior-level relationships and negotiations.
Possess strong presentation, verbal, and written communication skills
Project manage client initiatives – both internally and externally
4+ years’ experience leading end user facing loyalty programs
Strong oral presentation skills and ability to assist in presentation development.
Experience with end user facing marketing programs, like loyalty or customer engagement.
Director Of Customer Success
By Connective Intelligence Inc. At Toronto, Ontario, Canada
• Minimum 3 Year experience in leading teams through change management processes.
• Excellent organizational skills, with strong attention to detail
• Strong ability to project manage and execute on plan engaging employees and customers throughout.
• Develops systems and processes that deliver on a proactive customer experience and success.
This role is responsible for overall retention of our customers and for approving customer-centric policies.
• University Degree with a focus on Business Administration (preferred)
Director Of Customer Success
By Blue Charm At Halifax, Nova Scotia, Canada
Remote work environment - work from home or from our HQ in Halifax
Oversee the end-to-end client experience, from onboarding and implementation to ongoing engagement and renewals
Manage the development of data dashboards, insights reports, and other deliverables as requested by clients from time to time
5-7 years experience managing B2B Customer Success teams with demonstrated success meeting and exceeding retention goals
Experience in a fast-paced, startup environment
Maintain and create SOPs to document and standardize key processes
Director, Operations And Customer Success - Canada
By D2L At Toronto, Ontario, Canada
Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
Thorough understanding of business management, forecasting strategy and techniques
Experience implementing either educational technology initiatives, online learning programs, or partnership programs
Experience managing clients within the field of education – external and internal – and of varying sizes
Produce and actively participate in knowledge sharing as well as professional development initiatives
Ability to cross-functionally manage operations within a matrixed department
Customer Success Director Jobs
By Red Oak Technologies Inc. At Ontario, Canada
- Extensive experience in customer relationship management, closing deals, and developing long-term client relationships.
- Outstanding team management abilities.
- Oversee a team of managers who support all clients.
- Present to and influence potential and existing customers using excellent communication skills.
- Executive-level planning and strategizing skills.
- Develop and maintain trusted, long-term relationships with C-suite partner leaders.
Director Of Customer Success
By DataVisor At Ontario, Canada
Partner with the Sales team on relationship management, renewal, and upsell executions
Lead remote or onsite QBRs to present solution values to and align priorities with customer teams
Great communication and presentation skills
Experience of building dashboards for business intelligence and/or detection system monitoring
Strong sense of project ownership, and multitasking skills in a fast pace environment
Excellent data analytics skills using tools like SQL, Python, R.
Director, Customer Success (Equest)
By BCJobs At Victoria, British Columbia, Canada
Business development knowledge and, ideally, experience growing a business.
Resolving customer service related issues & contribute towards improving overall customer experience.
HR Responsibilities for the Support Department.
Manage the support database for the current software support ticketing system
Deep understanding of software businesses, including knowledge of both the subscription and license/maintenance models, hosting as well as on-premise solutions.
Knowledge of local government domain, especially Community Development processes.
Director Of Customer Success
By DoctusTech At Canada
Good understanding of account management and customer success OKRs, KPIs and ROI
Lead, manage and grow a CS Operations team (currently 2)
Bachelors' Degree or equivalent experience
5+ years of experience in a customer-facing role, ideally in the SaaS world
Experience working at an early stage startup
Proven ability to plan and manage the operational process for maximum efficiency and productivity
Senior Director, Customer Success
By Athennian At Toronto, Ontario, Canada
Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Excellent verbal and written communication skills
Drive Customer Success outcomes through increased renewal and expansion rates, decreased churn, improved customer health scores, and driving advocacy and reference-ability
Strategize and execute on initiatives to achieve team-level goals, including but not limited to churn reduction, user adoption, customer satisfaction, etc
Define and optimize customer lifecycle by mapping customer journey with standardized intervention points and identifying opportunities for continuous improvement.
Closely monitor accounts to spot churn risks and implement proactive interventions
Senior Director Of Customer Support
By KEV Group At Toronto, Ontario, Canada
Ability to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills.
Work in an industry that benefits children, parents and schools
At least 5+ years of experience heading and scaling a customer support department in the SaaS industry for mid-size companies.
Exception communication skills both verbal and written.
Comprehensive health and dental benefits
Do meaningful and purpose-driven work, and make a real impact
Director, Customer Success Jobs
By OfferFit At Canada
Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
Work closely with the OfferFit sales team to drive renewals & upsell opportunities
Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
Our customers really love working with us! Check out what they have to say about OfferFit here: https://offerfit.ai/content?type=case-study
Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
Manager Of Customer Success
By roomvu At Vancouver, British Columbia, Canada
5+ years of experience in Customer Success or similar role in a B2B SaaS business;
Demonstrated experience in building compelling business cases backed by data to introduce new processes;
Experience in interpreting data analytics and deriving insights that drive customer value;
Amazing communication skills. You're going to be the face of Sapling to our customers, after all.
Proficiency and experience with Google Analytics (or similar web analytics tools), social media, and accessibility standards.
This role includes responsibilities for Customer Success activities (e.g., onboarding, support, services, adoption, advocacy, retention, etc.).
Customer Success Director Jobs
By CyberCoders At Vancouver, British Columbia, Canada
By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews
At least 5 years of customer success experience, preferably with fintech experience
Work remote from anywhere in Canada or the US
Customer Success Director Jobs
By CyberCoders At Toronto, Ontario, Canada
By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews
At least 5 years of customer success experience, preferably with fintech experience
Work remote from anywhere in Canada or the US
Senior Manager Of Strategy & Planning For Customer Success & Innovation
By Atlassian At Canada
Management experience leading a distributed team
Nurture a team of experienced business analysts and market strategists (i.e., segment leaders)
Collaborate well with a multi-functional team, including all post-sales field functions and product, marketing, sales, and finance
Build new methodologies and techniques to solve business problems and attain a higher level of leadership responsibilities within the team
8+ years experience in a combination of Software/Tech industry corporate strategy, strategy consulting, or product role
Business sense and experience with different Go-to-Market models in the B2B SaaS space
Senior Director, Customer Success
By Euna Solutions (Formerly GTY Technology) At Canada
Strong leadership and management skills, with experience managing teams of managers, supervisors, and individual contributors.
Develop and manage the customer experience budget, ensuring resources are allocated effectively to achieve desired outcomes. Approve team expenses.
10+ years of experience in customer experience, customer success, or related fields, with at least 5 years in a leadership role.
Excellent communication skills, with the ability to communicate effectively with customers, employees, and executives at all levels of the organization.
Strong analytical skills, with the ability to develop and maintain metrics to measure customer satisfaction and retention.
Experience working in a software or technology company is preferred.
Director, Retail Operations And Customer Success
By Yurek Pharmacy & Home Healthcare At London, Ontario, Canada
Education Assistance Program for approved courses to upgrade knowledge/skills.
10+ years leadership experience in a sales or business development role
Experience in a healthcare retail or durable medical equipment environment (preferred)
Health/Dental/Life insurance benefits package, where the cost is employer subsidized.
Provide strategic leadership to a team of Sales professionals and leaders.
Establish annual and multi-year goals and financial performance targets for the Retail function ensuring alignment to the Company Strategy

Are you looking for an exciting opportunity to lead a team of customer success professionals? We are seeking a Director of Customer Success to join our team and help us drive customer success initiatives. You will be responsible for developing and executing strategies to ensure customer success and satisfaction, as well as leading a team of customer success professionals. If you have a passion for customer success and a drive to make a difference, this is the perfect role for you!

Overview:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs.

Detailed Job Description:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs. The Director of Customer Success will also be responsible for developing and executing customer success plans, monitoring customer success metrics, and providing feedback to the customer success team.

What is Director Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to understand customer needs and provide solutions
• Ability to develop and execute customer success plans
• Knowledge of customer success metrics and analytics
• Ability to lead and manage a customer success team
• Knowledge of customer service best practices

What is Director Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Ability to work in a fast-paced environment

What is Director Of Customer Success Job Knowledge?

• Knowledge of customer success best practices
• Knowledge of customer service best practices
• Knowledge of customer success metrics and analytics
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success software

What is Director Of Customer Success Job Experience?

• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Experience with customer relationship management (CRM) systems

What is Director Of Customer Success Job Responsibilities?

• Develop and execute customer success plans
• Monitor customer success metrics and provide feedback to the customer success team
• Develop and maintain relationships with customers
• Understand customer needs and provide solutions to meet those needs
• Lead and manage the customer success team
• Develop