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Customer Success Manager - Canada
Company | ServiceNow |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-09-09 |
Posted at | 8 months ago |
Company Description
- Promote ServiceNow customer success stories and processes
- Ensure customers are technically healthy and on the most recent version of our product
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
- Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
- Work with ServiceNow teams to improve product adoption and increased footprint
- Identify criteria for assisting your customers by using Success Plays in the Success Platform
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
- Applicants must be fluent in French
- Applicants must be Canadian citizens and reside in Canada
- 5+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience in working collaboratively
- Experience resolving issues through analysis
- ServiceNow accreditations or certifications a plus
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