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Technical Customer Success Manager Jobs

Customer Success Manager - Saas
By Direct IT Recruiting Inc. At Mississauga, Ontario, Canada
· Provide strategic direction, development, and management of post-sales operations to drive quality and consistency
· Partner with peers to scale processes for customer onboarding, training, success management, support, and advocacy
5+ years Customer Success Manager, SaaS, CRM, Leadership
5+ years of experience in a Customer Success
· Exceptional strategic, conceptual analytical thinking, and decision making skills
· Excellent English communication, presentation (written and oral), and organization skills
Customer Success Manager (Canada)
By Carrot Fertility At Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
Customer Success Manager - (Canada) 100% Remote
By Talentify.io At Canada
Proven experience in customer success or account management
Certification in customer success or account management
Knowledge of the digital experience industry and cloud-based platforms
Understanding of web development and content management systems
Job benefits including healthcare, retirement plans, and paid time off
Strong communication and interpersonal skills
Customer Success Manager Jobs
By The Answer Company At New Westminster, British Columbia, Canada
2 years experience in account/customer success management within the software industry;
Provide account management for direct services customers;
Ensure consistent adherence to project methodology, guidelines, and project management tools while recognizing and being flexible to individual customer needs;
Develop and manage project plans, budgets, task lists, change control, and risk management reporting.
Time management and the ability to prioritize and delegate tasks;
Focus on customer success and retention – supporting an excellent customer experience;
Customer Success Manager (Csm)
By Together Software At Toronto, Ontario, Canada
3+ years of experience in Customer Success, Account Management, and/or relevant experience in other customer-facing roles
Cultivate and manage customer relationships to boost Together product adoption, driving retention, upselling and elevating Net Revenue Retention (NRR)
Collaborate closely with the Director of Customer Success to refine structures, processes and automations, enhancing the customer experience with Together
Proven experience in identifying business opportunities for customers and increasing adoption and utilization of company products
Experience collaborating with cross-functional teams
Skilled in influencing executives within customer organizations
Customer Success Manager (Canada)
By Carrot Fertility At Toronto, Ontario, Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
Customer Success Manager Jobs
By Globalfaces Direct At North York, Ontario, Canada
2-5 years of relevant experience in a B2B sales, business development or account management role.
Your Skills, Competencies, Knowledge & Abilities
Post-secondary degree in Business, Communications, Project Management or related discipline, OR
Combination of relevant education and work experience
Multitasker – You’re capable of managing multiple clients/projects at once, adhering to strict deadlines and you possess superior organizational skills.
Wordsmith – You possess outstanding verbal and written communication skills and are comfortable presenting in both virtual and live environments.
Customer Success Manager - Remote
By Arete At Chiasson Office, New Brunswick, Canada
5+ years’ experience involving work directly related to listed skill areas and equivalent to abilities
Assists customer with Vendor Management, Contract renewals and negotiations, IT Roadmap and short- term and long-term budgeting.
May perform other duties as assigned by management.
Manages and maintains executable operational plans in line with objectives and contractual commitments
Works in conjunction with Managed Services operations and sales leads develop, maintain, innovate, and deliver onboarding and new-hire training.
Understanding and working knowledge of common critical network protocols and layer 7 technologies
Technical Customer Success Specialist
By SRTX At Montreal, Quebec, Canada
Experience Bonus: If you've played the factory or operations game before, that's a super plus!
Enhance your culinary skills with our exciting online cooking adventures, joined by fellow food enthusiasts
Discover tranquility in our cozy Pods, offering a peaceful working space
Problem Solver: Check in with customers regularly to quickly fix any issues they have. Keep things running smoothly
Idea Master: Study how customers use our software. Share cool ideas to make it even better for them
Software Detective: Watch how well our software works. Tell the team how to make it even more awesome and useful
Customer Success Manager - Canada
By ServiceNow At Toronto, Ontario, Canada
5+ years of experience providing customer professional services or related business support
Experience resolving issues through analysis
ServiceNow accreditations or certifications a plus
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using Success Plays in the Success Platform
Customer Success Manager - Americas
By GOOSE Recruitment At United Counties of Stormont, Ontario, Canada

Are you an experienced Client Account / Customer Success Manager with a background in airlines or aviation with a passion for tech and digitalization? If the answer is yes, please read on to learn ...

Customer Success Manager Jobs
By Esko At London, Ontario, Canada
Your responsibilities as a Customer Success Manager at Esko, include:
Your Education and/or Background Experience will have:
Advocate customer needs & issues cross-departmentally and manage customer concerns and escalations that may impact the customer’s relationship with Esko
Champion opportunities to consistently improve the customer experience
10+ years of experience in customer service or customer success position
Bachelor's or master's degree (or equivalent professional qualification)
Customer Success Manager (Remote - Us & Canada)
By CommerceBear At Canada
You are a change management master
Work closely with Onboarding and Support to deliver a WOW-worthy customer experience
Strong research skills. E-commerce is ever evolving and this role requires a hunger for finding the answer.
2+ years CSM experience at software company
Strong EQ - you can empathize with anyone and have strong active listening skills
You are a superb communicator - excellent written and verbal communication skills
Customer Success Manager Jobs
By Arolytics At Calgary, Alberta, Canada
Experience working with upstream oil and gas methane emissions management is a strong asset.
Develop procedures and policies that increase client engagement and enhance overall client experience with AroViz.
Gather feedback from the client on user experience, bug reports, and disseminate information to Arolytics Product and Engineering teams as required.
Experience in Customer Success for B2B SaaS is a strong asset.
Great organizational skills and strong attention to detail.
Strong communication, interpersonal skills, and empathetic relationship builder.
Customer Success Manager - Skooli
By Pluribus Technologies At Toronto, Ontario, Canada
1+ years of experience as an Account Manager, Customer Service/Client Success Specialist or a similar role
Partner closely with Operations to proactively manage student engagement on the Skooli platform
Experience with ClientSuccess software considered an asset
Support our sales team with reporting, renewals, and writing RFPs
Work closely with high profile clients to deliver district-wide tutoring programs
React to inbound support requests and triage accordingly
Manager, Customer Success (Remote)
By Brex At Canada
Directly mentor, support, and oversee a team of Customer Success Managers.
Experienced in managing a team with a performance quota attached.
Experience developing customer health scorecards.
Own and be measured on team-based metrics.
Help develop the tooling and processes required to scale the team and ensure they are set up for success.
Partner with all customer facing teams (Marketing, CX, Sales) to ensure the customer journey on Brex is seamless.
Founding Customer Success Manager
By ExaCare At Canada
Strong project management skills and the ability to prioritize and manage multiple tasks simultaneously
Stay up-to-date with industry trends and best practices in customer success management
Work cross-functionally with sales, marketing, product, and engineering teams to ensure a seamless customer experience
Manage a portfolio of strategic customer accounts, ensuring their success and growth
Excellent written and verbal communication skills
Strong analytical skills and the ability to use data to drive decision-making
Technical Customer Success Manager
By Meta Resources Group At Canada
Experience managing technology delivery with a Product Management approach (vs. Project Management).
Drive a technology assessment (and potential RFP responses) based on the outcome of the requirements gathering and consideration of technology offerings.
Experience managing customer implementation projects including supporting pre-sales Business Development activities such as RFP responses and pricing.
Manage overall scope of projects as defined in the project charter, including the scope, schedule, financials, etc of any project-related SoW.
Effectively manage all scope changes, including obtaining required approvals, aligning stakeholder expectations, and assessing any corresponding impacts to budget or schedule.
Manage overall project communications, including communications to executive stakeholders (internal and external), IT colleagues, vendors, business stakeholders, and clients as needed.
Sr. Customer Success Manager
By Accord At Toronto, Ontario, Canada
Experience in Change Management is an asset
Manage the onboarding process for mid-market and enterprise customers to ensure a smooth and successful start to their journey with Accord.
Collaborate with our sales, marketing and product teams to ensure a seamless customer experience
Previous experience in customer success, preferably in the SaaS industry, with a track record of managing mid-market and enterprise accounts.
Proven ability to manage the renewal process, ensuring customer retention and satisfaction.
Strong problem-solving skills, with a proactive approach to resolving issues and ensuring customer success.
Digital Marketing Customer Success Manager
By Measure Marketing Results Inc. At Mississauga, Ontario, Canada
2-5 years of professional account management experience, handling multiple clients, and marketing agency experience is a must
You are a learner and want to grow your knowledge and experience in the digital marketing space.
Highly organized with excellent time management.
Manage and evaluate client campaigns on an ongoing basis
Manage and review work completed by our other digital marketing team members and content writers.
You have experience working in this type of role.

Are you passionate about helping customers succeed? We are looking for a Technical Customer Success Manager to join our team and help our customers get the most out of our products. You will be responsible for managing customer relationships, troubleshooting technical issues, and providing technical guidance and support. If you have a knack for problem-solving and a passion for customer success, this is the job for you!

Overview A Technical Customer Success Manager is responsible for ensuring customer satisfaction and loyalty by providing technical support and guidance to customers. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers to maximize the value of their products and services. Detailed Job Description The Technical Customer Success Manager is responsible for providing technical support and guidance to customers. This includes troubleshooting customer issues, providing technical advice, and helping customers to maximize the value of their products and services. The Technical Customer Success Manager will also be responsible for developing and maintaining relationships with customers, ensuring customer satisfaction, and providing feedback to the organization on customer needs and preferences. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
• Ability to work with a variety of customers
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
• Ability to work with a variety of customers
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of customer relationship management (CRM) systems
• Knowledge of software and hardware systems
• Knowledge of customer service best practices
Job Experience
• 3+ years of experience in customer service or technical support
• Experience in customer relationship management (CRM) systems
• Experience in software and hardware systems
• Experience in customer service best practices
Job Responsibilities
• Provide technical support and guidance to customers
• Troubleshoot customer issues and provide technical advice
• Develop and maintain relationships with customers
• Ensure customer satisfaction and loyalty
• Provide feedback to the organization on customer needs and preferences
• Monitor customer service metrics and performance
• Assist with the development and implementation of customer service policies and procedures
• Assist with the development and implementation of customer service