Customer Success Manager - Skooli

About Skooli

Skooli’s one-to-one online tutoring connects students directly with licensed educators. Designed to accelerate student learning while promoting safety, we provide instant, drop-in support in core subjects, 24/7, and 24-hour essay and assignment review. This flexible, equitable learning access can be curated to meet the unique needs of students district-wide, at an affordable cost.

Our expansive tutor network consists of carefully vetted, experienced educators who devote their full time and attention to 1 student at a time. All Skooli tutors hold a teaching license and/or a Master’s or PhD in their subject(s) of expertise. Skooli pulls from a network of over 1.5 million teachers through its sister company, Teach Away, which offers state-level teaching certification and recruitment solutions.

Created by the team behind Teach Away, with over 10 years of experience hiring top teachers and creating innovative e-learning programs, Skooli is a personalized, student-focused learning platform that meets the needs of students in a digital age.

At Skooli, one of our core values is ‘Embrace Diversity’, as we recognize that a better world is born out of diverse experiences, ideas and cultures. We proudly cultivate a diverse, inclusive workspace where we learn from each other. As an equal opportunity employer, we welcome people of all different backgrounds, experiences, abilities and perspectives to join our team of passionate professionals.

About The Job

Skooli, a fast-growing EdTech leader in the K-12 online tutoring space, is looking for a passionate, results-oriented Education Partnership Coordinator to join our growing team. If you are a motivated, high-energy team player with client service and sales experience, keep reading.

Client satisfaction will be the ultimate priority for the successful candidate and they will act as the communication link between Skooli’s B2B clients and our sales and product teams. Our ideal candidate is someone with a passion for education, has a deep understanding of how to support clients and can communicate well within a cross-functional team.

If you’re looking to work for a mission-driven company where creativity and collaboration are encouraged, new ideas are valued and opportunities for development and growth abound, then this is the ideal position for you.

As a key member of our team, your responsibilities will include:

• Develop a deep understanding of our platform and the competitive landscape, being able to clearly articulate Skooli’s key value propositions
• Communicate regularly with Sales regarding client relationships to ensure client retention goals are met
• Gather real time feedback from clients and share information with the Product team
• Carry out a strategic onboarding process with new clients to provide the tools and resources required for their students’ success, in collaboration with Skooli’s Operations Manager
• React to inbound support requests and triage accordingly
• Provide data insights and best practices based on program utilization and client feedback
• Support our sales team with reporting, renewals, and writing RFPs
• Partner closely with Operations to proactively manage student engagement on the Skooli platform
• Work closely with high profile clients to deliver district-wide tutoring programs
• Serve as a strategic, trusted advisor to clients by providing enablement, engagement recommendations and best practices on how we can help clients achieve their goals and solve their pain points

A little bit about you:

• Experience with ClientSuccess software considered an asset
• Excellent communication, presentation and problem solving skills, with the ability to present on video to high profile clients (including doing demos, videos, hosting webinars, etc)
• 1+ years of experience as an Account Manager, Customer Service/Client Success Specialist or a similar role
• Experience writing RFPs
• Bachelor Degree is required
• Deep understanding of US school system

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