Customer Success Manager (Csm)

Who we are:

Together is a rapidly growing mentorship software provider, proudly part of the Y Combinator 2019 cohort.

At Together, we empower organizations to unlock the full potential of their workforce by leveraging their collective knowledge and skills, fostering a culture of continuous learning and development.

Our mentorship software has proven instrumental in enhancing engagement and retention, promoting diversity and inclusion, and catalyzing professional growth across globally recognized companies such as Heineken, Randstad, Warner Bros. Discovery and Kellogg’s.

Our mission:

Together’s mission is to help every employee find and learn from their company's peers, mentors, or experts.

What you’ll be doing:

As a Customer Success Manager, your role will be multifaceted and dynamic. You will:

• Champion the voice of our customers during internal meetings, leveraging unique customer insights that can steer our Product, Design, and Marketing directions
• Collaborate closely with the Director of Customer Success to refine structures, processes and automations, enhancing the customer experience with Together
• Act as a mentorship and product expert, guiding customers with tailored solutions and best practices
• Act as a liaison between Sales and renewing customers by identifying expansion opportunities
• Facilitate monthly training sessions, providing accessible learning opportunities to both users and admins to increase engagement with our platform
• Cultivate and manage customer relationships to boost Together product adoption, driving retention, upselling and elevating Net Revenue Retention (NRR)
• Analyze data, reporting, and insights to guide strategy and implementation of solutions through Strategic Business Reviews

Candidate Profile:

• Proven experience in identifying business opportunities for customers and increasing adoption and utilization of company products
• Ability to thrive in a dynamic, collaborative, and fast-paced environment
• Experience collaborating with cross-functional teams
• Preferred: Experience within a B2B technology company
• Preferred: Proficiency with Hubspot, our chosen CRM platform
• Excellent communication and presentation skills
• Demonstrated results-driven mindset with a history of meeting goals and targets
• Skilled in influencing executives within customer organizations
• 3+ years of experience in Customer Success, Account Management, and/or relevant experience in other customer-facing roles

Interviewing at Together:

• First-round interview with me (Jai)
• Offer
• Second round interview with me and other team members
• Preliminary screening
• Reference check and verification

Compensation:

• $120,000 CAD (inclusive of base and target bonus)
• Equity and annual stock bonus plan

Perks at Together:

• Four weeks of vacation time
• Comprehensive Health Benefits Package

Location:

We support remote work but offer well-equipped office spaces in Toronto and Vancouver for those who prefer a traditional workplace setting.

At Together, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.