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Customer Success Team Manager Jobs

Customer Success Manager - Saas
By Direct IT Recruiting Inc. At Mississauga, Ontario, Canada
· Provide strategic direction, development, and management of post-sales operations to drive quality and consistency
· Partner with peers to scale processes for customer onboarding, training, success management, support, and advocacy
5+ years Customer Success Manager, SaaS, CRM, Leadership
5+ years of experience in a Customer Success
· Exceptional strategic, conceptual analytical thinking, and decision making skills
· Excellent English communication, presentation (written and oral), and organization skills
Customer Success Manager (Canada)
By Carrot Fertility At Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
Customer Success Manager - (Canada) 100% Remote
By Talentify.io At Canada
Proven experience in customer success or account management
Certification in customer success or account management
Knowledge of the digital experience industry and cloud-based platforms
Understanding of web development and content management systems
Job benefits including healthcare, retirement plans, and paid time off
Strong communication and interpersonal skills
Customer Success & Implementation Manager
By ExaCare At Toronto, Ontario, Canada
Collaborate with Sales and Product teams to ensure a seamless customer experience
2-3 years of experience in customer success or similar roles
Act as the main point of contact for new customers, guiding them through our onboarding process.
Assist in developing personalized onboarding plans and monitor customer progress
Migrate data from customers current systems to the ExaCare platform
Provide technical support and troubleshoot issues as they arise
Team Success/Hr Manager
By Jayce Grayye Consulting & Recruiting At Canada
Helping with payroll, benefits, bonuses, vacation time, sick leave and overall employee contracts management.
📚Educational Benefits (Personal Mindset and Skills Growth)
Research, testing and implementation of an HR management system or software.
Understand where and how creative team members can improve their performance through improved top level management.
Full-Time & Fully Remote Opportunity
Flexible full-time working hours & additional benefits (see below)
Customer Success Manager Jobs
By The Answer Company At New Westminster, British Columbia, Canada
2 years experience in account/customer success management within the software industry;
Provide account management for direct services customers;
Ensure consistent adherence to project methodology, guidelines, and project management tools while recognizing and being flexible to individual customer needs;
Develop and manage project plans, budgets, task lists, change control, and risk management reporting.
Time management and the ability to prioritize and delegate tasks;
Focus on customer success and retention – supporting an excellent customer experience;
Strategic Customer Success Manager
By Xplor At Vancouver, British Columbia, Canada
Minimum 10+ years of experience in a Customer Success or Account Management role within a technology-based company.
Experience with event management and conferences.
Become an expert on the Xplor Recreation platform providing technical and business solutions; assisting with product adoption, optimization and change management.
Knowledge and experience with Mobile Devices (Tablets, Android, and iOS), POS, or pin pads.
Reporting and communicating overall health of accounts within client portfolio; Including escalating client health changes to necessary managers and peers.
Set up and manage re-occurring client touchpoint cadence to address client questions, concerns, share information and build relationships.
Customer Success Manager (Csm)
By Together Software At Toronto, Ontario, Canada
3+ years of experience in Customer Success, Account Management, and/or relevant experience in other customer-facing roles
Cultivate and manage customer relationships to boost Together product adoption, driving retention, upselling and elevating Net Revenue Retention (NRR)
Collaborate closely with the Director of Customer Success to refine structures, processes and automations, enhancing the customer experience with Together
Proven experience in identifying business opportunities for customers and increasing adoption and utilization of company products
Experience collaborating with cross-functional teams
Skilled in influencing executives within customer organizations
Customer Success Manager (Aka. Project Champion)
By Intranet Connections At North Vancouver, British Columbia, Canada
Flexible/remote working arrangements - this is a Hybrid role
Customer Experience Team at IC
Achieve greater than 90% annual retention rate on assigned accounts
Engage with and take the lead on 50 accounts within 90 days
Establish intranet optimization plans with support from internal specialists
Conduct regular touchpoints bi-weekly with engaged accounts
Customer Success Manager (Canada)
By Carrot Fertility At Toronto, Ontario, Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
(Canada) Customer Success Manager - Enterprise
By PointClickCare At Canada
Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.
Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.
Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement
6+ years' experience in a customer-facing role within a Saas/tech company
Data analysis experience including interpreting and translating results.
Experience using a CRM tool.
Customer Success Manager, Mid-Market
By Klue At Toronto, Ontario, Canada
You aspire to become an expert in customer change management and software adoption tactics and strategies
Extended health & dental benefits that kick in day 1
You develop content expertise for supported use cases and user personas referenced above
You own and turn around common at risk scenarios
Platform adoption - user frequency, depth, breadth (% customers above the usage benchmark)
Content quality - best practices (% customers with content quality scores above the ‘what good looks like’ benchmark)
Customer Care Team Manager, Canada
By Allurion Technologies At Ottawa, Ontario, Canada
Knowledge of healthcare industry and gastric balloon offer
Flexible and agile towards new information taking, new tasks management, new relationships building
Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics
3+ years Sales/Telesales and/or Customer Service Team leadership experience
Advanced and experienced in (tele)sales and consultative selling/service role
Able to lead a team in the delivery of a high-quality end to end customer experience
Customer Care Team Manager, Canada
By Allurion Technologies At Vancouver, British Columbia, Canada
Knowledge of healthcare industry and gastric balloon offer
Flexible and agile towards new information taking, new tasks management, new relationships building
Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics
3+ years Sales/Telesales and/or Customer Service Team leadership experience
Advanced and experienced in (tele)sales and consultative selling/service role
Able to lead a team in the delivery of a high-quality end to end customer experience
Customer Care Team Manager, Canada
By Allurion Technologies At Toronto, Ontario, Canada
Knowledge of healthcare industry and gastric balloon offer
Flexible and agile towards new information taking, new tasks management, new relationships building
Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics
3+ years Sales/Telesales and/or Customer Service Team leadership experience
Advanced and experienced in (tele)sales and consultative selling/service role
Able to lead a team in the delivery of a high-quality end to end customer experience
Customer Success Manager Jobs
By Globalfaces Direct At North York, Ontario, Canada
2-5 years of relevant experience in a B2B sales, business development or account management role.
Your Skills, Competencies, Knowledge & Abilities
Post-secondary degree in Business, Communications, Project Management or related discipline, OR
Combination of relevant education and work experience
Multitasker – You’re capable of managing multiple clients/projects at once, adhering to strict deadlines and you possess superior organizational skills.
Wordsmith – You possess outstanding verbal and written communication skills and are comfortable presenting in both virtual and live environments.
Customer Success Manager - Remote
By Arete At Chiasson Office, New Brunswick, Canada
5+ years’ experience involving work directly related to listed skill areas and equivalent to abilities
Assists customer with Vendor Management, Contract renewals and negotiations, IT Roadmap and short- term and long-term budgeting.
May perform other duties as assigned by management.
Manages and maintains executable operational plans in line with objectives and contractual commitments
Works in conjunction with Managed Services operations and sales leads develop, maintain, innovate, and deliver onboarding and new-hire training.
Understanding and working knowledge of common critical network protocols and layer 7 technologies
Director, Customer Success Manager
By Mastercard At Ontario, Canada
Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior-level relationships and negotiations.
Possess strong presentation, verbal, and written communication skills
Project manage client initiatives – both internally and externally
4+ years’ experience leading end user facing loyalty programs
Strong oral presentation skills and ability to assist in presentation development.
Experience with end user facing marketing programs, like loyalty or customer engagement.
Manager, Customer Success (Account Manager)
By Youthfully At Canada
Ability to manage a portfolio of customers and promote value through an excellent customer experience.
Experience in education, coaching, or edtech.
Proactively identify opportunities to introduce students to new coaching offerings, expanding their relationship with Youthfully.
1-3 years of proven experience in a customer-facing role.
Excellent communication and relationship-building skills.
Desire to grow within the team to take on leadership responsibilities.
Customer Success Manager - Canada
By ServiceNow At Toronto, Ontario, Canada
5+ years of experience providing customer professional services or related business support
Experience resolving issues through analysis
ServiceNow accreditations or certifications a plus
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using Success Plays in the Success Platform

Are you a passionate leader looking to make an impact in the customer success space? We are looking for a Customer Success Team Manager to join our team and help us deliver exceptional customer experiences. You will be responsible for leading a team of customer success professionals, driving customer success initiatives, and ensuring customer satisfaction. If you are an experienced leader with a passion for customer success, we want to hear from you!

Overview The Customer Success Team Manager is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. Detailed Job Description The Customer Success Team Manager will be responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. The Customer Success Team Manager will be responsible for developing and implementing customer success strategies, managing customer accounts, and providing customer support. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer feedback, and resolving customer issues. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement customer success strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Ability to analyze customer data and trends
• Ability to identify customer needs and develop solutions
• Ability to manage customer accounts
• Ability to provide customer support
• Ability to develop and maintain relationships with customers
• Ability to provide customer feedback
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer data analysis
• Knowledge of customer engagement and retention strategies
Job Experience
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Responsibilities
• Develop and implement customer success strategies
• Manage customer accounts
• Provide customer support