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Customer Success Team Manager Jobs

Enterprise Customer Success Manager (East Coast)
By Grammarly At Vancouver, British Columbia, Canada
Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection.
Create and manage feedback loops, gathering actionable insights that will inform the product roadmap.
Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience.
Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Customer Success Manager - Americas
By GOOSE Recruitment At United Counties of Stormont, Ontario, Canada

Are you an experienced Client Account / Customer Success Manager with a background in airlines or aviation with a passion for tech and digitalization? If the answer is yes, please read on to learn ...

Customer Success Enablement Manager
By Enable At Toronto, Ontario, Canada
Proven experience in program management, change management, and data analytics.
Strong facilitation skills with the ability to manage multiple stakeholders.
Manage the development of our new starter training programs for all roles within Customer Success.
Coordinate the consistent delivery of improvements to our customers’ training experience directly through tools such as our online Help Center.
Monitor and analyze program data and metrics to assess effectiveness and make recommendations for improvement.
Coach the Enablement team in the achievement of OKRs and personal growth plans.
Customer Success Manager Jobs
By Esko At London, Ontario, Canada
Your responsibilities as a Customer Success Manager at Esko, include:
Your Education and/or Background Experience will have:
Advocate customer needs & issues cross-departmentally and manage customer concerns and escalations that may impact the customer’s relationship with Esko
Champion opportunities to consistently improve the customer experience
10+ years of experience in customer service or customer success position
Bachelor's or master's degree (or equivalent professional qualification)
Junior Customer Success Manager
By Bongarde At Canada
Experience as a customer success manager or account manager at a SaaS company considered an asset
Strong technical knowledge and troubleshooting ability
Experience working with a CRM considered a strong asset but not required
Full Work From Home Opportunities
Partner with HR, OHSI & Safety leaders across North America
Understand your customer's needs, helping leaders to identify opportunities to expand our depth of engagement
Customer Success Manager (Remote - Us & Canada)
By CommerceBear At Canada
You are a change management master
Work closely with Onboarding and Support to deliver a WOW-worthy customer experience
Strong research skills. E-commerce is ever evolving and this role requires a hunger for finding the answer.
2+ years CSM experience at software company
Strong EQ - you can empathize with anyone and have strong active listening skills
You are a superb communicator - excellent written and verbal communication skills
Customer Success Manager Jobs
By Arolytics At Calgary, Alberta, Canada
Experience working with upstream oil and gas methane emissions management is a strong asset.
Develop procedures and policies that increase client engagement and enhance overall client experience with AroViz.
Gather feedback from the client on user experience, bug reports, and disseminate information to Arolytics Product and Engineering teams as required.
Experience in Customer Success for B2B SaaS is a strong asset.
Great organizational skills and strong attention to detail.
Strong communication, interpersonal skills, and empathetic relationship builder.
Customer Success Manager (Enterprise)
By Loopio At Toronto, Ontario, Canada
At least 3 years of Account Management, Customer Success or similar experience
Support customers through change management, providing thought leadership on their response processes
Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
Manage key metrics that feed into team based goals around retention, growth, and advocacy
Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience
Experience in a SaaS company is a plus
Customer Success Manager - Renewals
By Creyos (formerly Cambridge Brain Sciences) At Toronto, Ontario, Canada
Metrics & Reporting: Report on renewals pipeline to Management as required with the expectation of getting forecasts to 90%+ accuracy.
Relationship Management: Foster positive client relationships in order to create a loyal client base.
Get access to comprehensive benefits. We pride ourselves on offering benefits covering medical, dental, vision, mental health, wellness and more.
The skills and experience we are looking for:
Identify efficiency opportunities and build out new processes that deliver a superior renewal experience for our customers.
Manage documenting all renewal processes and sharing with team members as required.
Customer Success Manager - Skooli
By Pluribus Technologies At Toronto, Ontario, Canada
1+ years of experience as an Account Manager, Customer Service/Client Success Specialist or a similar role
Partner closely with Operations to proactively manage student engagement on the Skooli platform
Experience with ClientSuccess software considered an asset
Support our sales team with reporting, renewals, and writing RFPs
Work closely with high profile clients to deliver district-wide tutoring programs
React to inbound support requests and triage accordingly
Tech Touch Customer Success Manager
By iLobby® Facility & Visitor Management At Toronto, Ontario, Canada
Strong verbal and written communication, strategic planning, and project management skills
3-5 years of experience in customer success
Experience working with a customer success platform (I.e. Catalyst, Gainsight, Totango)
Experience in managing a customer lifecycle journey and understanding of how to work with usage data
You pay attention to detail in all areas of work with strong problem identification and problem resolution skills.
Mitigate Risk - Proactively identifying accounts at risk of churn and putting plans in place to mitigate the risk
Customer Success Manager (Downtown Toronto)
By fishRecruit Inc. At Toronto, Ontario, Canada
Previous experience in a customer success or account management role within the technology industry, preferably in a SaaS environment.
Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
Excellent problem-solving and analytical skills, with the ability to identify and address client challenges in a proactive manner.
Knowledge of integration technologies and APIs is a plus.
A competitive salary based on your experience and an annual salary review.
The opportunity to develop your skills in a rapidly growing company and a healthy learning and development budget
Manager, Customer Success (Remote)
By Brex At Canada
Directly mentor, support, and oversee a team of Customer Success Managers.
Experienced in managing a team with a performance quota attached.
Experience developing customer health scorecards.
Own and be measured on team-based metrics.
Help develop the tooling and processes required to scale the team and ensure they are set up for success.
Partner with all customer facing teams (Marketing, CX, Sales) to ensure the customer journey on Brex is seamless.
Founding Customer Success Manager
By ExaCare At Canada
Strong project management skills and the ability to prioritize and manage multiple tasks simultaneously
Stay up-to-date with industry trends and best practices in customer success management
Work cross-functionally with sales, marketing, product, and engineering teams to ensure a seamless customer experience
Manage a portfolio of strategic customer accounts, ensuring their success and growth
Excellent written and verbal communication skills
Strong analytical skills and the ability to use data to drive decision-making
Customer Success Account Management - Manager
By Microsoft At Toronto, Ontario, Canada
5+ years people management experience.
Project Management Institute (PMI) or equivalent Project Management certification.
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
7+ years relevant work experience within customer industry.
5+ years experience managing a consumption portfolio.
Joist - Customer Success Manager, Fixed Term, (Remote, Canada)
By EverCommerce At Toronto, Ontario, Canada
Fixed Term Customer Success Manager – Joist – (Remote, Canada)
Skills and Experience needed for success in this role:
You seek to offer true value by first understanding the customer’s goals and needs
You are a lifelong learner, always on the lookout for books and articles, tools and resources to broaden your abilities
2+ years of experience in a SaaS-based Customer Success role
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Customer Success Actuarial Manager - Ifrs17
By Moody's Corporation At Toronto, Ontario, Canada
The successful candidate will have 7+ years of experience in the Insurance business with management experience.
Investigate and analyze client requirements and provide best practice implementation guidance and expertise on our RiskIntegrityTM solutions.
Manage expectations and communications with clients
Develop knowledge base articles and accelerators to support our clients.
Support initial needs analysis meetings with potential new clients to evaluate requirements.
Excellent interpersonal skills, including the ability to communicate with teams from diverse backgrounds and levels.
Manager, Customer Success (Remote In Canada)
By Talentify.io At Canada
Opportunity to contribute to the global energy transition and fight climate change
Collaboration with renewable energy stakeholders
Access to software that empowers decision-making
Being part of a company that uses code to make a positive impact
Develop software to accelerate the global energy transition
Collaborate with renewable energy stakeholders
Customer Success Implementation Manager
By Blueprint Software Systems At Ontario, Canada
Experience working with or understanding various project methodologies to manage customers with our Requirements Management Product.
Become a deep technical expert on all aspects of the Blueprint platform, including: RPA Migration and Requirements Management
Manage customer project engagements and product enhancement requests.
Act as a Senior Escalation point to manage the most complex and sensitive technical issues.
Experience working with Enterprise level customers and managing relationships with Global System Integrators.
Experience with Enterprise Robotic Process Automation Platforms (Microsoft PAD, UIPath, Blue Prism, Automation Anywhere)
Enterprise Customer Success Manager
By Street Context At Toronto, Ontario, Canada
Supporting Pilot Opportunities: Partnering with our Account Executives and Account Managers to close pilot programs with both new and existing customers.
Providing Insight: Generating revealing user reports that empower Account Managers to identify and drive expansion opportunities.
You have ~5+ years of experience in SaaS Customer Success
Your EQ is through the roof and compliments on your communication skills follow you everywhere you go
You have experience managing large enterprise accounts
You have worked on a trading floor or have experience working with capital markets, specifically in research, sales, or trading

Are you a passionate leader looking to make an impact in the customer success space? We are looking for a Customer Success Team Manager to join our team and help us deliver exceptional customer experiences. You will be responsible for leading a team of customer success professionals, driving customer success initiatives, and ensuring customer satisfaction. If you are an experienced leader with a passion for customer success, we want to hear from you!

Overview The Customer Success Team Manager is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. Detailed Job Description The Customer Success Team Manager will be responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Customer Success Team Manager will be responsible for developing and executing strategies to increase customer engagement, retention, and satisfaction. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer support, and managing customer accounts. The Customer Success Team Manager will be responsible for developing and implementing customer success strategies, managing customer accounts, and providing customer support. The Customer Success Team Manager will also be responsible for developing and maintaining relationships with customers, providing customer feedback, and resolving customer issues. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to develop and implement customer success strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Ability to analyze customer data and trends
• Ability to identify customer needs and develop solutions
• Ability to manage customer accounts
• Ability to provide customer support
• Ability to develop and maintain relationships with customers
• Ability to provide customer feedback
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer data analysis
• Knowledge of customer engagement and retention strategies
Job Experience
• 5+ years of customer success experience
• Proven track record of successful customer engagement and retention
• Experience with customer relationship management (CRM) systems
• Experience with customer service principles and practices
• Experience with customer data analysis
Job Responsibilities
• Develop and implement customer success strategies
• Manage customer accounts
• Provide customer support