Junior Customer Success Manager

About Bongarde

Bongarde is a web-centered information and training tools company focused on the compliance and education needs of safety, environmental, and human resource professionals across the US and Canada.

Since 1929, Bongarde has been providing companies, industry associations and government organizations with the practical compliance and training products they need to keep their workers safe and their Occupational Health and Safety programs up to date.

Our Vision

Our dedicated team is focused on making it easier for our core clients – safety, environmental and human resource professionals – to perform their jobs effectively, to reduce administrative hassles, and to free up time and resources for the activities they value most.

You will:

• Act as a first response technical support
• Document customer pain points, advocate for them internally to influence product changes
• Oversee the success of our customers, ensuring they realize the full value of our service(s)
• Understand your customer's needs, helping leaders to identify opportunities to expand our depth of engagement
• Conduct quarterly Net Promoter Score Surveys and respond accordingly to those results
• Partner with HR, OHSI & Safety leaders across North America
• Lead the renewal process
• Provide group and individual user informational and training sessions
• Use data to accelerate customer goals
• Present KPIs monthly to the senior leadership team
• Become an expert on all product platforms and integrations

You have:

• You live inside policy and processes and do not stray from them
• Experience working with a CRM considered a strong asset but not required
• Strong technical aptitude
• Strong technical knowledge and troubleshooting ability
• Experience as a customer success manager or account manager at a SaaS company considered an asset
• Presenting to senior leaders considered an asset but not required
• Fast learner

Compensation:

Pay transparency is necessary for forming efficient and fair hiring practices. We are confident that setting these expectations early on in the process will help candidates to make the best and most informed decisions for their career.

For our Junior Customer Success Managers, starting base salary is $50,000. Additionally, you will also be eligible for an annual bonus based on your annual KPI completion.

Our benefits:

• Wellness Program
• Flexible PTO policy
• Annual KPI Bonus
• Full Work From Home Opportunities
• Comprehensive healthcare plans