Customer Success Manager - (Canada) 100% Remote

Industry: Cloud-based Digital Experience Platform

Why Consider This Job Opportunity

• Positive work environment with a focus on customer success
• Opportunities for career advancement within the company
• Job benefits including healthcare, retirement plans, and paid time off
• Chance to work with a cutting-edge technology platform
• Competitive pay and bonus structure

What To Expect (Job Responsibilities)

• Utilize an initiative-taking strategy to understand and support customers' desired business outcomes
• Build and maintain strong relationships with customers, acting as their main point of contact
• Collaborate with cross-functional teams to ensure customer satisfaction and success
• Provide excellent customer service and support throughout the customer lifecycle
• Identify opportunities for upselling and expansion of services

What Is Required (Qualifications)

• Ability to understand and analyze customer needs and provide appropriate solutions
• Proven experience in customer success or account management
• Strong communication and interpersonal skills
• Knowledge of the digital experience industry and cloud-based platforms
• Bachelor's degree in a relevant field

How To Stand Out (Preferred Qualifications)

• Experience in the software or technology industry
• Familiarity with Hiring Company or similar digital experience platforms
• Certification in customer success or account management
• Understanding of web development and content management systems
• Project management skills

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