Team Success/Hr Manager

Jayce Grayye Consulting is seeking a Team Success/HR Manager for one of our clients! They are a creative marketing agency based in Alberta, Canada. With two founders. They are both young entrepreneurs (in their 20s) who are extremely passionate about building and creating value for other entrepreneurs and brands through online marketing services.

They are a fast-growing start-up agency that focuses on working with personal brands specifically in the real estate industry. They help agents and large teams to automate and scale their content post-production. They take care of video editing, design, social media management, youtube SEO, copywriting, project management, advertising, and more. They are a completely freelance team. They work from anywhere in the world. They do not track hours. They believe that you should be paid based on your value. Not your time. They have an amazing entrepreneurial work environment.

They have worked with over 200 clients in less than 2 years as a new start-up. They are a fast-paced growing company with over 25 full-time team members. They are 1 stop shop for everything digital marketing that a business needs. They take pride in their amazing customer service and team culture. They work primarily with real estate agents to help build their strategy, branding, and systems.If you are a proactive and results-oriented individual who is passionate about digital marketing and customer success, we encourage you to apply for this exciting opportunity.

Structure & Compensation

• Flexible full-time working hours & additional benefits (see below)
• Base Salary Between $4500-$6000 CAD Per Month. With The Opportunity To Grow To $6000 - $7000 + Per Month. (Based on experience, skills, growth and value contributed to the company over time) + Benefits and Bonus Structures Are Also Provided.
• Full-Time & Fully Remote Opportunity
• Bonuses can also be provided based on key performance indicators achieved
• Independent Contractor-Based Position - However seeking long-term team member
• Pay is created based on a growth structure. Meaning that as you grow with the company, your income can continue to grow every other month over time.
• Flexible full time hours based on your time zone, but be prepared to be available during business hours ie 9 am to 6 pm

Primary Core Responsibilities

• Doing check-in calls with team members in all departments. (Weekly/Monthly)
• Coming up with ideas and plans for improving and fostering better culture in the team
• Help in creating SOPs, training videos and overall resources to help team members have success in their roles and departments.
• Constantly finding ways to help team members level up their skills. Finding gaps and areas for improvements in each individual’s skills.
• Helping with hiring processes to help find and interview the best talent.
• Finding ways to help the team be more productive by using better tools, such as better software and AI tools to save more time and produce a better service.
• Come up with ideas for team events. Support with putting together both virtual and live events.
• Support the team with setting up payroll systems like veem.com and others for them to be able to invoice the company to get paid.
• Helping with payroll, benefits, bonuses, vacation time, sick leave and overall employee contracts management.
• Helping with training and new employee onboarding processes.
• Understanding team issues and fires that occur within members and projects and formulating plans to help solve them.
• Coach team members on mindset, productivity hacks, and overall health/mind/body balance. (it’s not just about work work work)

Requirements

• Experience in the real estate industry is a bonus but not required
• Located in canada
• Experience managing large teams (15+)virtuallyand/or locally.
• Experience in marketing, branding, copy, content, social media, etc.
• Comfortable withpublic speaking, leading zoom calls, recording videos.
• Comfortable with life/work coaching.
• Have a proactive leadership style. (Not waiting for issues to happen)
• But not required

Personality Traits

• Cares about self-care, cares about health and body.
• Understanding others feelings, empathizes, and cares about people.
• Can easily make friends
• Similar to a client success manager
• Listens more than speaks
• Bubbly, exciting, fun, funny personality.

Primary Goals and Outcomes

1. Company Centric Goals:
2. Help achieve more revenue in the company by creating more space for the team to take on more projects/clients through achieving higher productivity and efficiency across all departments.(How can a single pod can manage 12 projects successfully rather than 8 or 10 at once without having to hire more)
3. Help clients to see the best results and have the best experience by creating an amazing positive team culture and leveled up skills.
4. Human Centric Goals:

Relationship With Other Executive Members

1. The team success coach closely works with the client success coach. Why?
2. Understand where clients are facing struggles/issues when working with the team and why.(ex. A member is not communicating effectively, or delivering quality work, or is very behind on tasks and overwhelmed)
3. Find ways to bridge the gap between client success and team success to ensure both are in harmony. The only way clients can see success is if the team is performing at their highest level delivering the best work and top results.
4. Meeting with the CSM every day to discuss changes, challenges and ideas.
5. The team success coach closely works with the operations manager. Why?
6. Understand where processes can be improved to help team members achieve better productivity and performance. Such as better tools, or better management systems, or automations, etc.
7. Have an open feedback loop with the ops manager to provide ideas and feedback for improvement regarding systems in the company that affect both team and clients.
8. The team success coach closely works with the project managers. Why?
9. Understand where and how creative team members can improve their performance through improved top level management.
10. Speaking to PMs every week to have an open feedback session on how workload and the overall performance of projects is affecting the team and clients and where we can improve productivity of the PODS.
11. Managing PODS (looking over each project manager’s teams) and ensuring new ideas, new action plans and activities are being implemented. Such as new client onboardings, changes in SOPs, strategies etc.

The Team Success Manager’s Involvement With Clients

• Whereas the position of a client success manager is the opposite, the CSM is 60% CLIENT focused and 40% team focused.
• This position is 60% team focused and 40% client focused.
• The only way a TSM can understand the client’s needs, wants and goals better is by being involved in the client experience process and being able to take the feedback and experience back to the team to find ways for improvements. The CSM is the open feedback loop for the TSM to make the right decisions to ensure that any actions taken not only benefit the team members but also benefit the clients. Whenever a change is being made, or a process is being implemented or something is being changed, both the team and the client’s success have to be taken into account.
• The TSM is required to take part in client calls and support client experience and client culture and engagement as well along with the CSM working hand in hand.

Missing Systems/Processes/Gaps That The Team Success Manager Will Be Helping HCC To Build And Tweak When Joining

(The Projects and Goals we will work on together in our first 3 months)

• Mapping out and launching various virtual and live team events.
• Implementation of better sick leave, vacation leave and overall holiday policies.
• A method of effectively tracking the team’s productivity.
• Research, testing and implementation of an HR management system or software.
• Establish consistent team surveys for an open and honest feedback loop that enables the executive team to make better decisions and the right actions as a collective.
• Work with the creative director to implement a strict on-going training program for the creative department (editors and designers)
• Improving workload capacity by finding ways to improve efficiency of projects so that we can make more space to bring on more clients and therefore bring in more revenue.
• Build and refine training processes for various departments.

BENEFITS + BONUSES STRUCTURE

📚Educational Benefits (Personal Mindset and Skills Growth)

• In and will invest in the future as a team.
• Founders and other members/coaches.
• Any free coaching sessions you need with the
• Free Access to any courses they have previously invested

🏋️♀️Wellness Benefits (Spiritual, Mind, Body, and Soul Growth)

• (Medicines, equipment, etc.)
• Yoga session or a massage, or a gym drop-in.
• $xxx Credit Per Year for any medical expenses.
• $xxx Credit Per Year For Any Vacation Trips Paid For
• $xxx Credit Per Year For Any Home Office Equipment
• $xx credit every month towards any wellness activities such as a
• (New Chair, New Software, New Mouse, etc.)

📈Performance Benefits (Professional and Financial Growth)

• $... Extra Bonus if you achieve specific metrics and KPIs
• That you/your team set up for the project.
• And many more!!!

Perks Of Joining Our Client’s Team - MORE Benefits

• Paid Holidays - They are not going to cut your pay during time off on national holidays such as Christmas and New Year etc.
• NO HOUR TRACKING - which provides you with the benefits of having time freedom, flexibility with how many hours you work in a day, and when you may take a break/time off for lunch, travel, family time, etc. They are not going to track your hours. If you work 1 hour more or less in a day, it does not affect your pay. They provide time freedom, schedule, and work flexibility.