Product Success Lead Jobs

Datavant is a rapidly growing health information technology company with a mission to connect the world’s health data to improve patient outcomes. Datavant works to reduce the friction of data sharing across the healthcare industry by building technology that protects the privacy of patients while supporting the linkage of patient health records across datasets.
By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. Read more about our culture and benefits here!
As a member of our Product Success team, you will be at the forefront of our discussions with clients — understanding their needs, architecting solutions, and project managing the end-to-end process involved in bringing different sources and partners together to fulfill these needs. You will also work alongside Customer Success teams to support customers in implementing Datavant. Your work will be critical to growing our business with Platforms and Ecosystems customers, which will ultimately improve patient outcomes.
You Will:

• Ensure successful client onboarding as soon as a deal is signed and overall high client satisfaction, technically setting up the clients and understanding the client’s systems and workflows
• Manage the end-to-end process of getting our clients set-up with Datavant and Datavant’s partners — including coordinating outreach to partners, navigating issues/ questions, facilitating data overlaps and implementing Datavant at various partners
• Partner with the Sales team in shaping and closing deals, providing your technical support, product vision, and expert perspective in addition to project managing deals as needed
• Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products
• Identify and support automation of repeatable implementations and customer support processes

What You Bring to the Table:

• Ability to communicate cross-functionally with different personas and to navigate internal teams (including Go To Market [GTM], Trials, Product, Product Success and Marketing)
• Experience with the data and analytics needs of Platform & Ecosystem (aggregators, SPs, claims, EHR, lab) companies across clinical and commercial use cases
• Ability to quickly ramp up on technical aspects of Datavant’s software and how it can be used for various end uses
• Entrepreneurial spirit, startup-readiness, Drive

We are committed to building a diverse team of Datavanters who are smart, nice, and get things done, where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of benchmarks (competitive San Francisco rates for US-based roles) and industry best practices.
We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact and less by title. This means we default to simple job titles (e.g., Software Engineer) rather than complex ones (e.g., Senior Software Engineer). The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $110,000 - $155,000.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.