Patient Success Specialist Jobs

LifestyleRx is a precision lifestyle medical practice, combining medical expertise with a team-based approach including one-to-one and group medical visits, nutritional coaching, education, and digital tracking. We are currently looking for a Patient Success Specialist to join our team.

Responsibilities will include:

• Assist moderating group medical visits, which includes, but not limited to, monitoring group chats, present weekly video content, support patients with Zoom connectivity issues, and etc.
• Other ad hoc tasks as required.
• Support the LifestyleRx practitioners (physicians and Registered Dietitians) with patient enquiries, appointment cancellations and/or no shows, and etc.
• Introduce and onboard patients into the LifestyleRx Type 2 Diabetes Reversal Program.
• Follow up with clinics and/or labs to help resolve communication/fax issues, missing results, or referrals.
• Respond to patient inquiries on a timely basis, ensuring they have access to the right services and/or resources, including, when necessary, recommending additional services that may support their journey to remission.
• Provide dedicated support to new patients during the onboarding process, ensuring a seamless transition and positive experience.
• Foster and maintain strong relationships that establishes LifestyleRx as the trusted service provider for all things required for their reversal journey.

You are a person who:

• Adapts to changing priorities and manages time effectively in a fast-paced virtual environment.
• Has a strong work ethic characterized by professional integrity and a positive, proactive attitude.
• Develops and maintains collaborative working relationships, promoting teamwork and cooperation.
• Possesses strong communication skills, both written and verbal, enabling effective interaction with team members and patients.
• Demonstrates a high level of empathy and compassion towards those around you.
• Excellent organizational skills, effectively managing tasks, and priorities.

Qualifications include:

• Computer proficiency and an ability to learn new programs.
• Prior experience in healthcare and/or a similar role would be an asset but not required.

What we offer:

•100% remote working environment.

•Competitive compensation package, including benefits and starting 3 weeks vacation.