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Manager, Education Customer Success And Onboarding
Company | ThoughtExchange |
Address | Québec, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-05-14 |
Posted at | 1 year ago |
The Customer Success and Onboarding Team is responsible for setting up our Education (K-12) customers for success through onboarding new customers and driving value throughout their life cycle. In this role as the Manager, Customer Success and Onboarding, you will lead a dynamic team of Customer Success Managers and Onboarding Managers.
- Adept at managing a team with multiple complex, fast moving initiatives and competing priorities, including the ability to manage change
- Foundational knowledge of Customer Relationship Management (CRM) Software
- Experience working with clients to generate excitement and build confidence in the product’s value proposition
- Interact effectively with, and are able to influence, a variety of stakeholders at all organizational levels, both - internally and externally
- Communicate complex concepts easily, and generate solutions quickly and thoroughly
- Natural curiosity, strong critical thinking skills, and extremely resourceful problem solving
- Experience coaching senior leaders from our customer accounts on how they can use our product to achieve their high-value goals
- Minimum 2 years of people leadership work experience
- Minimum 5 years of work experience in customer success or onboarding to deliver client-centric solutions
- Experience in technical training, including synchronous and asynchronous training at scale
- Experience dealing with clients within the Education vertical (K12)
- Experience with SaaS Tech Stack (i.e. Gong, Highspot, Salesforce, Domo, Gainsight)
- Experience working in a fast paced, SaaS software or other technology company that does B2B sales
- Our investors believe in us, too. We’ve previously closed over $18M of investment from some of Canada’s top angels, and we recently closed $34 million in Series B funding with a syndicate of incredible US and Canadian investors. To say that we are ready for take off is an understatement
- Over 180 inspired people work at ThoughtExchange. Their collective experience, ranging from academia to nonprofit to “I’m a high-school dropout who loves Brené Brown’s work and really wants to make a difference”, make our company the very special place it is
- Ownership. In addition to competitive pay and benefits, employees receive share options when joining the company. Additional options are awarded throughout your ThoughtExchange career based on ongoing contributions to the company
- Growth and opportunity. Sure, we offer perks such as training and professional development. But beyond that, you’ll find yourself surrounded by mentors from all walks of life, each with a unique set of skills and experience that brought them here
- Work and life. If we’re not able to take work out of our life when we need to, we’re not able to put our life into our work when we want to. With flexible working, an open annual vacation policy and remote work opportunities, make anywhere your office
- Job satisfaction. We don’t mean to brag, but people love working here
- Community. We like getting to know one another both in and out of the workplace, whether it’s collaborating in our virtual company meetings, connecting over donut dates or getting together in our offices or on the road
- Fulfillment. It’s hard to find yourself counting down the days until Friday when you can see and feel the impact what you’re doing makes on the world. Take a skim through our blog and see what we mean
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