Customer Success Manager (Mid-Market)

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Présentation de l'entreprise

Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.

En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.

Department Overview

Customer Success

The Customer Success Manager will be responsible for helping design and execute best-in-class strategies to promote adoption, revenue retention and growth, and customer advocacy. This role will deliver strategic offerings and services to drive successful outcomes for this portfolio of customers.

This is a critical role to accelerate our global growth across our portfolio of products. This role is expected to successfully collaborate with sales to grow product and service revenue and ensure the highest quality Customer Success engagement for our customers.

Requirements

• Help foster culture of Customer Success
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive lifetime customer value
• Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy
• Lead cross-functional collaboration with sales, support, and product teams to ensure proper feedback, escalations and improvement
• Other duties as assigned
• Work closely with sales and marketing on customer advocacy, reviews, and lead generation strategies
• Guide the use and improvement of key systems and deliverables, including success plans, customer health scorecards, and business review presentations
• Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value
• Execute on established strategies to maximize business and product value while focusing on the customer relationship and delivering successful outcomes across portfolio of assigned accounts

Experience

• You are proficient in Salesforce
• You help elevate and encourage those around you
• Demonstrated analytical capabilities for reporting and metrics gathering and support
• At least 5 years of account management and/or customer success experience in a SaaS company
• You have a strong work ethic, work with a high level of integrity, and are a collaborative team player that enjoys working closely with people from other regions and function
• Excellent verbal and written communication skills, demonstrated skills to effectively communicate product value proposition and build trust with customers

Basic Requirements

• 5 years of account management and/or customer success experience in a Software or SaaS company
• Experience creating a new Customer Success Program from scratch is preferred
• Bachelors Degree

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.