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Digital Customer Success Manager Jobs

Customer Success Manager - Saas
By Direct IT Recruiting Inc. At Mississauga, Ontario, Canada
· Provide strategic direction, development, and management of post-sales operations to drive quality and consistency
· Partner with peers to scale processes for customer onboarding, training, success management, support, and advocacy
5+ years Customer Success Manager, SaaS, CRM, Leadership
5+ years of experience in a Customer Success
· Exceptional strategic, conceptual analytical thinking, and decision making skills
· Excellent English communication, presentation (written and oral), and organization skills
Customer Success Manager (Canada)
By Carrot Fertility At Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
Customer Success Manager - (Canada) 100% Remote
By Talentify.io At Canada
Proven experience in customer success or account management
Certification in customer success or account management
Knowledge of the digital experience industry and cloud-based platforms
Understanding of web development and content management systems
Job benefits including healthcare, retirement plans, and paid time off
Strong communication and interpersonal skills
Customer Success & Implementation Manager
By ExaCare At Toronto, Ontario, Canada
Collaborate with Sales and Product teams to ensure a seamless customer experience
2-3 years of experience in customer success or similar roles
Act as the main point of contact for new customers, guiding them through our onboarding process.
Assist in developing personalized onboarding plans and monitor customer progress
Migrate data from customers current systems to the ExaCare platform
Provide technical support and troubleshoot issues as they arise
Customer Success Manager Jobs
By The Answer Company At New Westminster, British Columbia, Canada
2 years experience in account/customer success management within the software industry;
Provide account management for direct services customers;
Ensure consistent adherence to project methodology, guidelines, and project management tools while recognizing and being flexible to individual customer needs;
Develop and manage project plans, budgets, task lists, change control, and risk management reporting.
Time management and the ability to prioritize and delegate tasks;
Focus on customer success and retention – supporting an excellent customer experience;
Strategic Customer Success Manager
By Xplor At Vancouver, British Columbia, Canada
Minimum 10+ years of experience in a Customer Success or Account Management role within a technology-based company.
Experience with event management and conferences.
Become an expert on the Xplor Recreation platform providing technical and business solutions; assisting with product adoption, optimization and change management.
Knowledge and experience with Mobile Devices (Tablets, Android, and iOS), POS, or pin pads.
Reporting and communicating overall health of accounts within client portfolio; Including escalating client health changes to necessary managers and peers.
Set up and manage re-occurring client touchpoint cadence to address client questions, concerns, share information and build relationships.
Customer Success Manager (Csm)
By Together Software At Toronto, Ontario, Canada
3+ years of experience in Customer Success, Account Management, and/or relevant experience in other customer-facing roles
Cultivate and manage customer relationships to boost Together product adoption, driving retention, upselling and elevating Net Revenue Retention (NRR)
Collaborate closely with the Director of Customer Success to refine structures, processes and automations, enhancing the customer experience with Together
Proven experience in identifying business opportunities for customers and increasing adoption and utilization of company products
Experience collaborating with cross-functional teams
Skilled in influencing executives within customer organizations
Customer Success Manager (Aka. Project Champion)
By Intranet Connections At North Vancouver, British Columbia, Canada
Flexible/remote working arrangements - this is a Hybrid role
Customer Experience Team at IC
Achieve greater than 90% annual retention rate on assigned accounts
Engage with and take the lead on 50 accounts within 90 days
Establish intranet optimization plans with support from internal specialists
Conduct regular touchpoints bi-weekly with engaged accounts
Customer Success Manager (Canada)
By Carrot Fertility At Toronto, Ontario, Canada
3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Provide education and resources to customers to enable them to effectively use our products/services.
Detail-oriented with strong analytical, writing, and communication skills
Experience working with full lifecycle of customer success
Experience with Salesforce or other CRM
(Canada) Customer Success Manager - Enterprise
By PointClickCare At Canada
Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.
Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.
Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement
6+ years' experience in a customer-facing role within a Saas/tech company
Data analysis experience including interpreting and translating results.
Experience using a CRM tool.
Customer Success Manager, Mid-Market
By Klue At Toronto, Ontario, Canada
You aspire to become an expert in customer change management and software adoption tactics and strategies
Extended health & dental benefits that kick in day 1
You develop content expertise for supported use cases and user personas referenced above
You own and turn around common at risk scenarios
Platform adoption - user frequency, depth, breadth (% customers above the usage benchmark)
Content quality - best practices (% customers with content quality scores above the ‘what good looks like’ benchmark)
Customer Success Manager Jobs
By Globalfaces Direct At North York, Ontario, Canada
2-5 years of relevant experience in a B2B sales, business development or account management role.
Your Skills, Competencies, Knowledge & Abilities
Post-secondary degree in Business, Communications, Project Management or related discipline, OR
Combination of relevant education and work experience
Multitasker – You’re capable of managing multiple clients/projects at once, adhering to strict deadlines and you possess superior organizational skills.
Wordsmith – You possess outstanding verbal and written communication skills and are comfortable presenting in both virtual and live environments.
Senior Customer Success Manager
By TELUS At Montreal, Quebec, Canada
Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market
Managing the account profitability including working with service delivery teams to support financially efficient management of the contract
A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
Excellent organizational skills, combined with efficiency and exceptional follow through
Ability to manage a territory of clients and prioritize your time and travel
Retaining, growing and managing TELUS Health's large account portfolios
Senior Customer Success Manager
By TELUS At Vancouver, British Columbia, Canada
Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market
Managing the account profitability including working with service delivery teams to support financially efficient management of the contract
A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
Excellent organizational skills, combined with efficiency and exceptional follow through
Ability to manage a territory of clients and prioritize your time and travel
Retaining, growing and managing TELUS Health's large account portfolios
Customer Success Manager - Remote
By Arete At Chiasson Office, New Brunswick, Canada
5+ years’ experience involving work directly related to listed skill areas and equivalent to abilities
Assists customer with Vendor Management, Contract renewals and negotiations, IT Roadmap and short- term and long-term budgeting.
May perform other duties as assigned by management.
Manages and maintains executable operational plans in line with objectives and contractual commitments
Works in conjunction with Managed Services operations and sales leads develop, maintain, innovate, and deliver onboarding and new-hire training.
Understanding and working knowledge of common critical network protocols and layer 7 technologies
Customer Success Manager (Edtech, Higher Education) - Remote Within Canada
By Acuity Insights At Ottawa, Ontario, Canada
The Customer Marketing Manager position is a remote, individual contributor role reporting to
Bring experience in training or educating customers on understanding new products or ideas
Bring experience helping customers see value in products/services
Driven to problem-solve independently and with collaborators, seek to improve your skills, methods, and practices continuously.
Fair Compensation. We offer salaries based on internal pay equity, ensuring fairness and contributing to a responsible and sustainable business
Self-Directed Vacation. Take charge of your vacation schedule and duration with unrestricted paid vacation days, supported and encouraged by your manager.
Senior Customer Success Manager
By Messagepoint At Greater Toronto Area, Canada
Proven experience in customer success, account management, program management or a related customer-facing role, preferably within the software or technology industry.
Leverage customer feedback and insights to drive continuous improvement initiatives, influence product enhancements, and enhance the overall customer experience.
Advocate for customer needs and requirements internally, providing valuable insights and feedback to influence product roadmap decisions and drive customer-centric solutions.
Bachelor of Arts/Bachelor of Science, or a related field. Equivalent practical experience will also be considered.
Strong relationship-building and interpersonal skills, with the ability to establish trust, credibility, and rapport with executive-level stakeholders.
Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
Director, Customer Success Manager
By Mastercard At Ontario, Canada
Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior-level relationships and negotiations.
Possess strong presentation, verbal, and written communication skills
Project manage client initiatives – both internally and externally
4+ years’ experience leading end user facing loyalty programs
Strong oral presentation skills and ability to assist in presentation development.
Experience with end user facing marketing programs, like loyalty or customer engagement.
Manager, Customer Success (Account Manager)
By Youthfully At Canada
Ability to manage a portfolio of customers and promote value through an excellent customer experience.
Experience in education, coaching, or edtech.
Proactively identify opportunities to introduce students to new coaching offerings, expanding their relationship with Youthfully.
1-3 years of proven experience in a customer-facing role.
Excellent communication and relationship-building skills.
Desire to grow within the team to take on leadership responsibilities.
Customer Success Manager - Canada
By ServiceNow At Toronto, Ontario, Canada
5+ years of experience providing customer professional services or related business support
Experience resolving issues through analysis
ServiceNow accreditations or certifications a plus
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using Success Plays in the Success Platform

Are you passionate about helping customers succeed? We are looking for a Digital Customer Success Manager to join our team and help our customers get the most out of our digital products. You will be responsible for developing and executing strategies to ensure customer satisfaction and success. If you have a knack for problem-solving and a drive to help customers succeed, this is the job for you!

Overview A Digital Customer Success Manager is responsible for ensuring the success of customers who use digital products and services. They work with customers to ensure that they are getting the most out of their digital products and services, and they provide support and guidance to help customers achieve their goals. They are also responsible for developing and maintaining relationships with customers, and for providing feedback and insights to the company on customer needs and preferences. Detailed Job Description A Digital Customer Success Manager is responsible for managing customer relationships and providing support to customers who use digital products and services. They are responsible for understanding customer needs and preferences, and for developing strategies to ensure customer success. They must be able to identify customer pain points and develop solutions to address them. They must also be able to provide feedback and insights to the company on customer needs and preferences. The Digital Customer Success Manager is responsible for developing and maintaining relationships with customers, and for providing support and guidance to ensure customer success. They must be able to identify customer pain points and develop solutions to address them. They must also be able to provide feedback and insights to the company on customer needs and preferences. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to identify customer pain points and develop solutions
• Ability to analyze customer data and provide insights
• Knowledge of digital products and services
• Knowledge of customer relationship management (CRM) systems
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in business, marketing, or a related field
• At least two years of experience in customer service or customer success
• Experience with digital products and services
• Experience with customer relationship management (CRM) systems
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of digital products and services
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer analytics and data analysis
Job Experience
• At least two years of experience in customer service or customer success
• Experience with digital products and services
• Experience with customer relationship management (CRM) systems
• Experience with customer analytics and data analysis
Job Responsibilities
• Develop and maintain relationships with customers
• Provide support and guidance to ensure customer success
• Identify customer pain points and develop solutions to address them
• Analyze customer